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Customer Service Representatives

$8-15 USD / hour

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Veröffentlicht vor mehr als 5 Jahren

$8-15 USD / hour

Since opening our doors in 2014, OneCall Contact Center has been owned and operated in the U.S. With out corporate office in Fort Worth, Texas, OneCall is dedicated to supporting jobs to those closest to home. We take pride in providing a flexible working solution for not only our clients, but also for a growing team of virtual agents across the United States. We are searching for polite, professional Call Center Representatives to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Call Center Representative Requirements: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired. Preferred Skills: Technical Skills Minimum typing requirements of 25 wpm Simultaneously navigate multiple PC screens and systems Experience with Zendesk is a +++ Communication Skills Passionate about helping others Speak in a pleasant tone, retain composure and gain confidence of the customer Proficient ability to read, write and speak the English language (Bilingual in Spanish is a +++) Problem Solving Skills Identify and anticipate customer needs Effectively prioritize work time to ensure productivity standards are achieved Comfortable working under pressure Customer Focus Make customers feel valued and appreciated Attitude to thrive in a fast paced, challenging, team-oriented culture Customer Service background or experience working with people Commitment MANDATORY training (choose one option): Training lasts anywhere from 3-4 weeks and is held M-F, with the exception of holidays. Work schedules are determined during the interview process. Minimum of 20 hours/week.
Projekt-ID: 17682640

Über das Projekt

60 Vorschläge
Remote Projekt
Aktiv vor 5 Jahren

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60 Freelancer bieten im Durchschnitt $11 USD/Stunde für diesen Auftrag
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Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in Appointment setting, sales and lead generation industry and best suited for your requirement. It would be really appreciated if you can allow an opportunity to have a word with you and proposed you how we can take your business to next level. We believe in providing quality work at reasonable cost. We have our own calling system and we also don't charge anything upfront. Try us out and I am sure you will be happy with our work
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I have several years of experience as a bilingual agent in a call center. I'm native Spanish speaker. I have a degree in Sociology and I'm currently working as a Librarian from a research center. Relevant Skills and Experience As I said I'm currently working as a Librarian. I love the large amount of information is there available for me and the community. I'm constantly translating from English to Spanish and vice versa..
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I am applying for the position of Customer Care Sales Specialist I felt compelled to submit my resume for your review. As an accomplished professional with experience analyzing processes and implementing solutions to achieve organizational goals, I am confident I will significantly contribute to the objectives of your company. • All inbound/outbound customer and supplier communication (Phone and Emails, Direct Interaction with the Customers) • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product KPIs Reports by collecting and analyzing various customer information • Manage large amounts of inbound and outbound calls • Ensure that data is accurately entered and managed within the company’s Oracle, Siebel CRM Solutions and sales management system • Forecast Sales KPIs Targets and ensure they are met by the team • Build sustainable relationships of trust through open and interactive communication • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents
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A Content writer with over 50 articles published in newspapers/ IEEE/ Science Direct Journals and Recieved Best Paper Award from IEEE. Involved in Client calls/Process Improvement for various clients. Published around 10 white/Technical papers till date. Looking for a prompt and positive response. Regards, Vikas Chaudhary +91-8551065165
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A good day to you, My name is Toby, i worked for the BPO industry for 2 yrs as a billing specialist, product support, and i'm also part of retention and technical team, the client was able to provide a tool/software that could handle all those workload and just needed a qualified person to handle the work load, because of that I gained important phone support experience in those years, I am flexible at any task you throw at me because of my broad experience with different roles as customer service specialists, you can assign me to almost all aspect of customer service
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I would like to express my sincere interest in the Customer Service position you have available. As an accomplished professional with more than 5 years of experience maximizing customer satisfaction through exceptional customer service via Phone, Live Chat and Email. I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I can impart both products and service knowledge in a customer friendly way which signifies my ability to communicate effectively over the Phone, Live chat and Email. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I can support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. I feel very qualified to fill the position and I would like to arrange an interview at your earliest convenience. Please feel free to contact me by email. Thank you for your consideration, and I look forward to hearing from you.
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Mitglied seit Sept. 1, 2018

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