Salesforce Support


wir suchen nach zwei Salesforce Experten:

Responsibilities -

- Taking transition from existing existing team and documenting system understanding (Functional & Technical) based on knowledge transition sessions

- Taking knolwdge transition from Development team for upcoming releases, documentation and getting ready to support the new releases & features.

- Managing the Production Salesforce instance and providing L2/L3 support for the various services running

- Ensuring smooth running of Support services as per agreed Service levels Agreement

- Performing RCA and sharing the root cause of the issue whenever required

- Take ownership of support incidents which involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

- Maintaining response and resolution SLA commited as per the agreement

- Create SOPs, knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

- Ensure continuous improvements initiatives, Stabilize the Applications, create knowledge documents as required

- Coordinate with different integrated system teams & stakehholders

- Coordinate with product vendor for any product issues

- Providing daily updates on the work assigned to the Lead / Project Manager

- Ensuring regular updates with right status in ticketing tool

- Resolve customer service issues and skill-fully manage complex customer service problems.

Skill Requirements -

- Overall 6+ years of expereince with min 3 years in Salesforce application support

- Good understanding and expereince on the incident management and SLA compliance management

- Salesforce Admin, App Builder & PD1 Certified

- Experience on Salesforce lightning, Salesforce CPQ, APEX, Triggers, Integration using REST / SOAP.

- Should have strong experience in the telecom domain and also worked in OSS/BSS applications like Billing, CRM, provisioning, mediation, interconnect, roaming, payments, collections, commission, self-care, BI, RA, FMS, CAF management, number management etc

- Experience of supporting Salesforce application in Telecom domain

- Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes

- Experience of working in Onshore/Offshore Model

Die Ausschreibung ist ziemlich umfänglich, wenn nicht alles zu 100% erfüllt werden kann, ist das kein Ausschlusskriterium. Ich freue mich von dir zu hören!

Fähigkeiten:, Salesforce-App-Entwicklung, Deutsch-Übersetzer

Über den Kunden:
( 0 Bewertungen ) Frankfurt am Main, Germany

Projekt-ID: #30164439

14 Freelancer bieten im Durchschnitt €29/Stunde für diesen Job


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