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Salesforce Support

Hallo,

wir suchen nach zwei Salesforce Experten:

Responsibilities -

- Taking transition from existing existing team and documenting system understanding (Functional & Technical) based on knowledge transition sessions

- Taking knolwdge transition from Development team for upcoming releases, documentation and getting ready to support the new releases & features.

- Managing the Production Salesforce instance and providing L2/L3 support for the various services running

- Ensuring smooth running of Support services as per agreed Service levels Agreement

- Performing RCA and sharing the root cause of the issue whenever required

- Take ownership of support incidents which involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

- Maintaining response and resolution SLA commited as per the agreement

- Create SOPs, knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

- Ensure continuous improvements initiatives, Stabilize the Applications, create knowledge documents as required

- Coordinate with different integrated system teams & stakehholders

- Coordinate with product vendor for any product issues

- Providing daily updates on the work assigned to the Lead / Project Manager

- Ensuring regular updates with right status in ticketing tool

- Resolve customer service issues and skill-fully manage complex customer service problems.

Skill Requirements -

- Overall 6+ years of expereince with min 3 years in Salesforce application support

- Good understanding and expereince on the incident management and SLA compliance management

- Salesforce Admin, App Builder & PD1 Certified

- Experience on Salesforce lightning, Salesforce CPQ, APEX, Triggers, Integration using REST / SOAP.

- Should have strong experience in the telecom domain and also worked in OSS/BSS applications like Billing, CRM, provisioning, mediation, interconnect, roaming, payments, collections, commission, self-care, BI, RA, FMS, CAF management, number management etc

- Experience of supporting Salesforce application in Telecom domain

- Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes

- Experience of working in Onshore/Offshore Model

Die Ausschreibung ist ziemlich umfänglich, wenn nicht alles zu 100% erfüllt werden kann, ist das kein Ausschlusskriterium. Ich freue mich von dir zu hören!

Fähigkeiten: Salesforce.com, Salesforce-App-Entwicklung, Deutsch-Übersetzer

Über den Kunden:
( 0 Bewertungen ) Frankfurt am Main, Germany

Projekt-ID: #30164439

14 Freelancer bieten im Durchschnitt €29/Stunde für diesen Job

benni25

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salesforceSoumen

Hello, I have overall 9 years of experience in Salesforce. Please, can we discuss in details. Thanks.

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DeepikaSharma13

hey:) Hope you are doing good ... We are a top-notch Salesforce Certified Administrator and Developer. "100% Job Success Score and TOP-RATED Freelancer" After a proper understanding of your requirement.I thought I am Mehr

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vengaboyz

Hi team, Hope you are doing good. Myself Krishna having around 6 years of experience in Salesforce and have worked for many MNC companies. Have experience in support and implementation projects where we will find th Mehr

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ResultsDelivered

Hello Friend.!~ Initiate CHAT for the Test. I am specialized in Salesforce CRM development using Apex & Visual Force, Salesforce CPQ having extensive experience in Salesforce CRM implementation/integration, administra Mehr

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donnyforu

Hello, We are an IT company based in India with a team size of 50 software developers. We work extensively on Salesforce . We have an experienced team for Salesforce lightining , Marketing cloud , sales cloud and migr Mehr

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manthackar

Hi, I have 10+ years of experience with 10x certified  in salesforce. I have worked in all the areas right from configuration, customization, integration, data migration,  deployment.  I have worked in various clouds Mehr

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manzoorbrohi284

this manzoor Ali Iam graduate of Business and administration from Iqra university Islamabad campus and my education background. My core specialozation is on Finance, accounting, and economics. helps me to perform accor Mehr

€33 EUR / Stunde
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VAntertani

I have total 5.8 years of experience into Salesforce. I have worked 2 years as L3 support team and rest of the years as developper.

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dibyanarayan

Respected Sir/Madam, I have 12 years of experience in development and support. Understanding your requirement and providing a solution is my passion. I just came to this site to reach you and provide best possible sup Mehr

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Raymond9527

Hi there, I am a salesforce consultant with more than 4 years in salesforce and 10 years in IT industry. I have many project experience for MNC companies such as Lenovo, DSM, Abbvie, Takeda, Prettl and familiar with t Mehr

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