$15-25 USD / Stunde
ServiceNow Development: Design, develop, and implement ServiceNow solutions, with a focus on scripting and automation, to support ITSM and ITOM processes.
Customization and Configuration: Customize and configure ServiceNow applications and modules to align with business needs, ensuring optimal functionality and user experience.
ITSM and ITOM Modules: Work extensively with IT Service Management (ITSM) and IT Operations Management (ITOM) modules, optimizing workflows and processes within these areas.
Integration: Integrate ServiceNow with other enterprise systems and tools, ensuring data consistency and accuracy.
Documentation: Create and maintain detailed technical documentation, including design specifications, user guides, and change management records.
Troubleshooting and Support: Provide second-level support for ServiceNow incidents and issues, resolving them in a timely manner.
Continuous Improvement: Identify opportunities for process improvement and optimization within ServiceNow, staying up-to-date with best practices and new ServiceNow features.