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Pay is $4/hour. Only respond if you agree to this pay rate. I run a small U.S.-based operation that needs hands-on help with day-to-day customer interactions. From 12 p.m. to 3 p.m. Eastern (that’s 12 a.m.–3 a.m. Manila time), I receive a steady flow of inbound calls and emails, plus occasional outbound follow-ups, and I want every contact handled promptly and professionally. During that three-hour window you will: • answer incoming calls and place quick outbound callbacks when required, • reply to customer emails in a friendly, concise tone, and • keep our live-chat widget active so no visitor waits more than a minute. A rock-solid, high-speed internet connection is essential—dropped calls or slow chat responses won’t work for us. I currently forward calls through a VoIP line. Please be punctual, detail-oriented, and comfortable switching between phone, email, and chat channels seamlessly. A short end-of-shift summary (call log, resolved tickets, anything pending) will wrap up each day so I can pick up where you leave off. Outbound sales is also a must. If you have a calm phone presence, clear English, and experience juggling multiple support channels, I’d love to work together. Pay is $4/hour. Only respond if you agree to this pay rate.
Project ID: 40357651
33 proposals
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Active 9 days ago
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33 freelancers are bidding on average $17 USD/hour for this job

With over a decade of voice experience, I bring more to your table than just punctuality and detail-oriented work. Fluent in English with a neutral accent, I am deeply familiar with Western markets, ensuring seamless customer engagement. My unique background in inbound and outbound telemarketing for UK/USA/CA-based clients speaks volumes about my capacity to handle complex queries while keeping sales going. Virtual assistance requires flexibility, dexterity, and quick adaptation - all skills I've honed well through my career. I can keep your live-chat widget active such that no visitor waits more than a minute. Trust that your inbound calls will be managed promptly, professionally and I can easily switch between channels because it's what I'm adept at. Lastly, a call log, resolved tickets, and whatever else is pending at the end of each shift will have a summary ready for you as you pick up where they were left off. In short, with me on board at this reasonable hourly rate, expect results; expect efficiency. Let's get started on building stronger customer relationship together. In conclusion, my name is Ajay, and I exceed expectations in bridging the gap between Digital Marketing and High-Conversion Sales—a skillset you'll find invaluable for your enterprise. With me answering incoming calls, placing quick outbound callbacks when required or replying to customer emails in a friendly yet concise tone, you're signing up for quality customer service
$15 USD in 40 days
4.6
4.6

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in Telemarketing, Sales, Customer Support, Asterisk PBX, Virtual Assistant, VoIP, Customer Service, Call Center, Email Handling, Inbound Marketing and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$25 USD in 5 days
3.3
3.3

Having worked as a seasoned Virtual Assistant and Customer Service Specialist, I thrive in meeting and exceeding customer expectations. My ability to juggle a high volume of customer inquiries across various channels like phone, email, and live chat will ensure that no visitor or call will be left unattended for even a minute. With an impeccable command over English and accent-neutral pronunciation, I can communicate confidently and professionally. I understand how prioritizing is key when it comes to managing business operations, and I assure you my exceptional organizational skills make me well-suited for this role. Punctuality is not just a concept for me; it's ingrained in my work ethic. Regular end-of-day summaries documenting resolved tickets and any pending tasks will help you stay in the loop even when we are in different time zones. Moreover, do not let the fact that this project involves a lower hourly rate deter you from considering my application. While I understand budgets play pivotal roles, at $4/hour you'd be getting far more value than the mere cost. My commitment to delivering top-notch support combined with my proficiency in graphic design can bring a fresh look to your business while ensuring smooth operations. Thank you for considering me for this role. Let's create magic together!
$20 USD in 40 days
3.2
3.2

Greetings! As a Virtual Assistant, responding under pressure with the budget we've both agreed on is part and parcel of what I do. My experience in content creation and customer support has honed my skills to navigate through a variety of support channels. From email handling to coordinating calendars, I've got you covered. More specifically, I have experience working with multiple clients simultaneously, ensuring promptness and professionalism is maintained in every interaction - emails, calls, chats. My calm phone presence coupled with excellent English gives me an edge while communicating with your customers. With my existing expertise using Microsoft Office and Google Docs & Sheets, I can provide timely end-of-shift summaries for your convenience. As a Virtual Assistant, I take pride in not just managing tasks but also ensuring clients' business objectives are achieved efficiently. My organizational skills and razor-sharp attention to detail guarantee 100% adherence to procedures. Given the previous description of the job's timeframe (12 a.m.–3 a.m. Manila time), I am available to handle this shift diligently. Overall, employing me as your go-to Customer Service VA ensures quality work on time despite the challenge posed by the unconventional time zone. Let's work together and create a positive and professional 24/7 support system? Payment at $4/hr is something am comfortable with and is worth my expertise.
$20 USD in 40 days
2.7
2.7

Hi, I’m Koby, a reliable Customer Service VA based in the Philippines, and I’m fully comfortable with the $4/hour rate. I have hands-on experience handling inbound and outbound calls, email support, and live chat simultaneously. I’ve worked with companies like AT&T, DirecTV, and Capital One, where I developed strong communication skills, fast response handling, and the ability to stay calm under pressure. I understand the importance of your 12 p.m. to 3 p.m. EST window and can commit to being punctual and fully focused during that time. I have a stable high-speed internet connection and a quiet workspace, ensuring no disruptions with calls or chats. Here’s what I bring: • Clear and professional English communication • Strong multitasking across phone, email, and chat • Experience with outbound calls and basic sales • Detail-oriented tracking and end-of-shift reporting • Reliable VoIP handling and quick response times I’m confident I can help you maintain fast, professional customer interactions while keeping everything organized on your end. Ready to start immediately. Looking forward to working with you.
$15 USD in 40 days
2.2
2.2

Hii, I’m an experienced virtual assistant with a strong background in customer service across calls, emails, and live chat. I can provide prompt, professional support during your 12 p.m.–3 p.m. Eastern shift, ensuring all inquiries are handled efficiently and logged properly. I am detail-oriented, punctual, and comfortable managing multiple channels seamlessly, including outbound follow-ups. I’m ready to start immediately. Regards, Harpreet Singh
$15 USD in 50 days
2.3
2.3

Hi, I’m Glendale from the Philippines. I’m available to work during your required hours (12 a.m.–3 a.m. Manila time) and can start right away. I have experience handling customer support across phone, email, and live chat, including outbound follow-ups and sales. I’m comfortable managing multiple channels at once while maintaining a professional and friendly tone, and I always ensure timely responses. I also have a stable, high-speed internet connection suitable for VoIP calls. I’m detail-oriented, punctual, and can provide clear end-of-shift summaries as requested. I agree to the $4/hour rate and would be happy to support your operations. Looking forward to working with you.
$15 USD in 40 days
1.4
1.4

Hi, I’ve read your requirements carefully and I’m comfortable working at the $3/hour rate. I understand you need reliable, real-time support across calls, email, and live chat during your 12–3 PM ET window, and I’m confident managing all three channels smoothly without delays. I have experience in customer support, call handling, email response, and basic outbound sales—maintaining a calm, professional tone while responding quickly and accurately. I’m detail-oriented, punctual, and able to switch between tasks efficiently while keeping response times low. I also ensure clear end-of-shift summaries with call logs, updates, and pending items. I have a stable high-speed internet connection suitable for VoIP calls and live chat work. Quick question: do you have scripts or guidelines for outbound sales and customer responses? I’m ready to start immediately and support your operations consistently. Thank you!
$15 USD in 40 days
0.6
0.6

Hello, I’m fully capable of managing your customer support during 12 a.m.–3 a.m. Manila time and can start right away. I have experience handling calls, emails, live chat, and outbound follow-ups while keeping everything professional, friendly, and efficient. I work reliably under pressure, multitask smoothly, and provide clear end-of-shift summaries. One of my strengths is being trustworthy and respectful of confidentiality. I’m comfortable with the $4/hour rate and ready to help your operations run smoothly.
$15 USD in 40 days
0.0
0.0

Hi, Being able to communicate clearly in clear English is important. I can multitask and also efficient to in what I do. I believe I'm the person for this job.
$15 USD in 40 days
0.0
0.0

Hello sir, I'd be delighted to work for you and take up a position at your company. I'm not claiming to be the best candidate, but I'm confident in my ability to handle customer service and respond to their messages and inquiries. I'm ready to start working with you whenever you're available. I look forward to hearing from you, sir. With my utmost respect and gratitude. ?
$20 USD in 40 days
0.0
0.0

Passionate about delivering high-quality work on time and continuously improving clients support communication & Client Collaboration
$20 USD in 40 days
0.0
0.0

I am interested in the project you have going on. Please, consider me for I am always thinking of the customer
$15 USD in 40 days
0.0
0.0

I know you are growing your business and want someone who appreciates it. I'm not gonna help you for money. I just love doing customer service. I'll help you just for $3.50. Loyalty is a two away street, my friend!
$15 USD in 40 days
0.0
0.0

Hello, I am very interested in this opportunity and I would like to clarify that although my profile shows a $15/hour rate due to platform limitations, I fully agree with your proposed rate of $4/hour. I am based in Brazil, and the required schedule works very well for me, as I am specifically looking for a night shift opportunity. I am fully available and committed to being punctual and consistent during these hours. I have experience in administrative and financial roles, where I developed strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. I am comfortable managing emails, handling customer interactions, and maintaining clear communication in fast-paced environments. I am reliable, proactive, and able to switch easily between calls, chat, and email while maintaining quality and responsiveness. I am also comfortable handling customer interactions and maintaining a calm and professional tone, even during busy periods. I have a stable and high-speed internet connection, ensuring smooth communication without interruptions. I would be happy to support your business and provide a professional and friendly experience to your customers. Best regards, Mariana
$15 USD in 40 days
0.0
0.0

Hello, I’m very interested in your customer support position and I fully agree with the $4/hour rate. I have experience in customer support, email handling, and managing client communication in a professional and friendly manner. I am comfortable handling inbound calls, replying to emails, and managing live chat efficiently. I understand the importance of quick response times and clear communication. I can ensure that every customer interaction is handled politely, promptly, and professionally. I am also confident in switching between phone, email, and chat support without any issues. I have a stable internet connection and I am available during your required time (2 p.m. to 3 p.m. Eastern Time). I am punctual, detail-oriented, and ready to provide daily summaries of work as required. I am ready to start immediately and committed to delivering high-quality support for your business. Looking forward to working with you. Best regards, Tapas
$20 USD in 40 days
0.0
0.0

I’m comfortable with the $4/hr rate and available during your required hours. I have strong communication skills, can manage calls, emails, live chat, and outbound follow-ups efficiently. I’m reliable, detail-oriented, and can provide clear end-of-shift summaries daily.
$20 USD in 40 days
0.0
0.0

I agree to the $4/hour rate and I’m available from 12 p.m. to 3 p.m. Eastern (12 a.m.–3 a.m. Manila time). I currently support a US-based client handling email, chat, and calls, so I’m comfortable managing multiple channels, responding promptly, and maintaining a professional tone. I have a stable internet connection, can handle inbound/outbound calls, and provide end-of-shift summaries. I’m reliable, detail-oriented, and ready to start.
$20 USD in 15 days
0.0
0.0

disposição total,eficência e qualidade no que for proposto!!Disponibilidade de horários a seu dispor!!
$20 USD in 40 days
0.0
0.0

I am very interested in applying for the customer support position you described. I agree to the pay rate of $4/hour and am comfortable working during the 12 p.m. to 3 p.m. Eastern time window (12 a.m. to 3 a.m. Manila time). With over six years of experience in customer service and healthcare account support, I have developed strong communication skills, a calm phone presence, and the ability to manage multiple support channels including calls, emails, and live chat. I am confident in my ability to provide professional, timely, and well-organized customer interactions. I have a reliable high-speed internet connection and am detail-oriented, ensuring that each shift ends with a clear summary of calls, tickets, and pending items. I am also comfortable with outbound sales and follow-ups. Thank you for considering my application. I look forward to the opportunity to contribute to your team.
$20 USD in 40 days
0.0
0.0

medford, United States
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Member since May 9, 2003
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