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Project for ashishapradhan
“Such a pleasure to work with Ash - 110% satisfaction.”jeff3wcapital 1 year ago
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“Outstanding work!”jeff3wcapital 1 year ago
Get Data Entry Done - 20/11/2016 05:04 EST
“I have hired Ashish twice, both times with excellent results. He delivers on time, not afraid to ask questions so he gets it done correctly and his English communication skills are superb. I'll be going back a third time for sure.”jeff3wcapital 1 year ago
Project ExecutiveApr 2011 - Jun 2016 (5 years)
* Planed, managed and allocated work to the team members * Assist the manager in reporting and monitoring overall structure * Created reports based on client requirement and analysed data for weekly, monthly client calls * Ideation and execution of process improvement techniques / checked existing workflows for smooth functioning * Subject Matter Expert for the team * Resolved technical problems in coordination with technical team
Technical Support EngineerFeb 2010 - Jan 2011 (11 months)
* Troubleshoot products and services to best fit the customer's need and expectations. * Troubleshoot multiple chats at the same time for technical support. * Investigate customer related issues with respect to products and services and give the best possible solution. * To provide technical support to end user and small office customers. * To support them with the services like chat, sometimes phone support to give them guidelines. * Consult with customers about the products or services.
Process ExecutiveDec 2007 - Feb 2009 (1 year)
* Provided customer support over the phone to leading U.S. based Internet service provider within process SLAs.
Customer Service AssociateOct 2006 - Nov 2007 (1 year)
* Back office support for Equity broking, Car Insurance within SLAs.
M.A.(English)2004 - 2006 (2 years)
German A2 (2013)Max Mueller Bhavan, Pune
PMP® (2017)Project Management Institute
PMP® Project Management Professional (PMP)® The PMP is the gold standard of project management certification. Recognized and demanded by organizations worldwide, the PMP validates my competence to perform in the role of a project manager, leading and directing projects and teams.
US English Level 175%
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