Dharmendra Kumar S.

Handling high priority based cases received from higher dignitaries for delivering letter at UIDAI-HQ. Allocation of data to printer according to specified category, Monitoring of data download in assigned category. Follow up with printer for HQ dispatch cases and dispatch cards on utmost priority. Resolving RTI and grievance based cases received from UIDAI. Reprint of RTI cases. Creating SR for generation of PXML and monitor it on daily basis. Co-ordination with DB team to generate PXML for problematic EID’s. Testing of E-Aadhaar portal, SSUP portal, Resident portal, Digital Locker portal on hourly basis to check the output of portals (OTP performance analysis). Submitting testing based report on daily basis. Prepare and maintaining daily pulse report. Handling cases which are stuck in QC, Manual check, retry with re-submission and hold in manual stage, bug based cases coordinating to concern person/DB team. Interacting with UIDAI officials on Aadhaar related issues. Coordinating with portal support team regarding portal issues. Testing on daily basis for bank Aadhaar linking status and address concern issue with portal team. Maintain E-Aadhaar count on daily basis .