Information Technology professional with over 20 years of experience in the analysis, design, development, documentation, implementation and maintenance of networks, desktops and server systems. Proficient in Active Directory, Group Policy, Backup and Restore, Security, Network Services (DHCP, DNS, WINS, VPN, FTP, SSH, Telnet) and Server Administration. Skilled in requirement specifications, Computer Forensic, Data Recovery, troubleshooting system, Hardware and software errors, software integration, training and support to users. Fully Bilingual in writing and speaking: Spanish and English, great communication and group work skills, ability to work under pressure, Self starter and extremely motivated, Well organized, responsible, Computer literate, Excellent Interpersonal Relations, Strong analytical skills, Excellent Customer Services skills, Excellent in the establishment of goals & Objectives, fast learner, hard worker and willing to learn.