Wahi U.

Being a customer service manager is no easy task. It is very different compared to being a customer service agent and requires a different mindset. From having to deal with the toughest issues to keeping the customer satisfaction from dwindling down, it’s a challenging role to take on where every day is going to be a mix of both good and bad surprises. Yet, customer service manager is a role that puts you in a unique position of representing both your customers and team members. With the right attitude and prowess, you are all set to rock!