Resume
S. Ravi Shankar, H. No. 198, Ground floor, 2nd Cross, New Thippasandra, Email: ravisathanapally@gmail.com Bangalore – 560 075 Mobile: 91-9886683153 _____________________________________________________________________________________________ Summary I have 16 years of IT experience, predominantly in Quality Assurance discipline using proven models such as ISO , CMM, CMMI across organizations such as Capgemini, Accenture, Texas Instruments, Lucent Technologies & IBM . My experience has been gained through performing the following activities over this period: Guide project teams in achieving compliance to CMM / CMMI standards Conduct Software Quality Assurance (SQA) reviews/ assessments / audits on projects to verify adherence to established processes Strategize & drive process improvements based on results of Metrics analysis and CAR, including reporting to management on progress of process improvement initiatives across projects in assign
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S. Ravi Shankar, H. No. 198, Ground floor, 2nd Cross, New Thippasandra, Email: Bangalore – 560 075 Mobile: 91-9886683153 _____________________________________________________________________________________________ Summary I have 16 years of IT experience, predominantly in Quality Assurance discipline using proven models such as ISO , CMM, CMMI across organizations such as Capgemini, Accenture, Texas Instruments, Lucent Technologies & IBM . My experience has been gained through performing the following activities over this period: Guide project teams in achieving compliance to CMM / CMMI standards Conduct Software Quality Assurance (SQA) reviews/ assessments / audits on projects to verify adherence to established processes Strategize & drive process improvements based on results of Metrics analysis and CAR, including reporting to management on progress of process improvement initiatives across projects in assigned business areas Define / Tailor processes to be used by projects in performing application development activities Managed a Quality Assurance Team made of Software Quality Analysts, responsible for ensuring adherence to quality standards across projects in assigned business areas Made key contributions for ISO 9001 Certification of organizations, through activities which included : o Defining / Tailoring software development processes as required for certification o Conducting training on standards and processes to enable project teams to be ready for certification o Defining and establishing a Quality Management System (QMS) in line with ISO standards Qualifications 1. [login to view URL] (Electrical & Electronics Engg) JNTU, Hyderabad - 1984 -First class 2. ITIL ITSM Foundation certificate from EXIN in July 2007 3. Diploma in BASIC programming from Datamatics Corporation in 1986 4. Diploma in Computer Management in 1991 from Datapro Institute 5. Certificate in UNIX & ‘C’ in 1992 from Frontier Information Technology Trainings Quality Assurance 1. Internal Auditors Course (3 days) – Conducted by ESCI, Hyderabad in 1997 2. How to conduct Internal Assessment/Audit – Conducted by IBM in 2000 3. Session on ISO 9001:2000 – Conducted by IBM in 2000 4. Intro to CMM – Conducted by MUSA in 1999 5. Software Testing – Conducted by QAI in 1999 6. Statistical Process Control by SPECTRA in 2003 7. CMMI (Internal Training) at Accenture in 2005 Professional Development Trainings Leadership skills for supervisor (internal training in Accenture) Presentation Dynamics (internal training in Accenture) Achieving meeting results (internal training in Accenture) Work Experience Capgemini India. From July 2012 – till date Designation : Manager, specializing in Quality Management QA Lead for one BU. Team management. QMS facilitation and guidance support for projects. Plan internal audit schedule. Conduct Internal audits. Have monthly status calls meetings with BU Leadership. Timely escalations to management Ageing NC analysis reports Best practice identification. Monthly QA status calls Conduct deep dive reviews & focus reviews Participate in CAR, Milestone reviews Annual performance review for team members Analysis of metrics reports Process improvement suggestions to SEPG. Conduct trainings to projects on QMS processes Accenture Services Pvt. Ltd From Sept 2004 – November 2011 Accenture Services Pvt. Ltd is one of the largest and reputed provider of software consultancy and systems integration services in the world, based in US. I was part of the Bangalore Office which provided services across a number of industries. Designation : Associate Manager, specializing in Quality Management Responsibilities : As a Quality Specialist, I had varying responsibilities during this period, depending on specific assignments at any point in time, drawing on my knowledge and expertise in Quality Management and CMMI/CMM/ISO standards. Activities Performed : Activities Performed at organization level across multiple projects, included the following : • Coordinator for conducting CSQA examination (in 2006) • Member Software Engineering Process Group (SEPG) task forces to identify and implement process improvement initiatives • Conduct quality related training on topics such : o Quality Management System(QMS) o Causal Analysis and Review (CAR) techniques o Collection and Review of Metrics o Use of Global Delivery Dash (GDD) Tool to report on project performance • Conducted internal audits on projects to verify adherence to established processes and minimize non conformance • Coordinator for conducting CSQA examination (in 2006) • Provide guidance / consultancy to project on QMS and its implementations in all Software Development Life Cycle (SDLC) phases • Identify best practices in projects and contribute towards reuse across projects improvement • Strategize process improvements through analysis of metrics and contribute towards reduction defects/rework, increase in productivity and meeting/exceeding quality goals • Review Project Status Review reports including earned value metrics to predict project performance and recommend corrective actions • Participate in Project Management Reviews • Give presentations to senior management on fortnightly calls on performance of projects in specific portfolios in relation to key risks and issues • Give presentations to clients on Quality Management practices at Accenture • People Management of Software quality analysts reporting to me Activities performed while assigned to specific projects included : • Implement a QMS compliant to CMMI standards, including setting up and tailoring standard processes based on specific project characteristics • Guide the project team in defining metrics to help meet quality goals for the project • Guide the project team in compliance to agreed processes and address process deviations • Conduct Causal Analysis and Resolution meetings. o Pareto analysis for review & test defects o Fishbone technique to find root causes of problems Conduct periodic audits to verify adherence to processes Received Award in recognition of my excellent performance Celstream technologies Pvt. Ltd, Bangalore Feb ’02 – Sept 2004 (Worked at client locations i.e., Texas Instruments and Lucent Technologies, Bangalore) Designation: Senior Quality Consultant Responsibilities : During my employment with Celstream, I had assignments as a Senior Quality Consultant at the following clients, based at the client location : • Lucent Technologies, Bangalore • Texas Instruments, Bangalore Activities Performed : Activities performed on these assignments included the following : • Guide projects in deploying Quality Management Systems (QMS) • Conduct project Audits to verify adherence to agreed processes • Present to Senior Management (India and US) on implementation of quality initiatives and performance of projects against quality goals • Conducted a gap analysis against ISO 9001:2000 requirements for CoE-Software • Coordinated with the identified process owners (mainly for the "Product Development Processes") to document, review & baseline the identified processes • Document some of the software engineering processes (like Configuration Management, Peer Review) and got them reviewed and aligned with the practitioners • Support implementation of defined processes in CoE-Software • Conduct QMS Training for projects • Review project plans – PMP, CMP, QMP, SQA Plan • Ensure successful usage of eForms tools for code reviews . Customized the queries on this tool to generate various reports and presented them to senior management. • Facilitate Lessons Learnt Meetings • Analyse project metrics and provide recommendations on actions to be taken Received “Master Brain” Award for consistently excellent performance in Celstream IBM, Bangalore Nov 1999 – Dec 2001 (An SEI-CMM level 5 & ISO 9001:2000 Company) IBM is the largest provider of software consultancy services in the world, based in US. I was part of the Bangalore Office which provided services across a number of industries. Designation : Manager-Quality Responsibilities : As a quality specialist, I was part of the quality management team which was responsible for ensuring that the projects in my area adopted sound quality practices and were in conformance with CMM standards. Activities Performed : 1. Perform as a core team member during the ISO 9001:2000 Recertification audit. 2. Facilitate during External audits such as Surveillance / Recertification audit 3. Conduct Process Reviews to check for process compliance 4. Refine & Review of process documents in Quality Management site as part of Process Engineering group 5. Conduct Training on following topics : a. Quality Management System at IBM b. How to conduct quality assessment c. “Introduction to CMM 6. Track and Analyse effort spent for SQA & Process Engg Group 7. Perform role of CQA Coordinator for IBM 8. Review work products (which included project plans, CM plans, Defect Prevention plans, windup reports etc) 9. Review and approve the project specific quality goals and perform tailoring as per the projects requirement (if need be) 10. Participate in Product Certification 11. Provide / Guide Projects on Quality System and its implementation 12. Conduct Internal Assessments/Audits 13. Responsible for Defect Prevention activities in projects and at organizational levels. SOFTPRO systems Pvt Ltd (ISO 9001 Co), Hyderabad Apr 1997 -Oct 1999 Senior Systems Analyst. / Quality Co-coordinator • Conducted training on ISO9001 / QMS /Software Testing • Performed Internal quality audits • Facilitated projects on QMS usage. • Defined and established QMS in line with ISO standards • Core group member : One of the key contributors for ISO 9001 certification • Received twice Best Faculty award for two quarters of 1998. (An appreciation for outstanding Performance for conducting ISO 9001 and QMS training) Frontier Information Technologies Hyderabad. July 1995 to April 1997 Software engineer Team member in Master Health project (Forms 4.0/Oracle7.0). Which is a hospital management system, involved in Analysis, Design, Coding, testing and debugging of OP and Registration modules. Kalyani Electronics Pvt. Ltd. Hyderabad Feb 1991 to June 1995 Programmer Developed office applications in Dbase III plus, Lotus 1-2-3. APSEB from July 1986 to Feb 1991 Asst. Engineer Usage of the Billing package in the computer center and maintaining the same and providing training on usage of the package. Shift Engineer in 132 KV Sub Station SKILLS: Software Background Operating System : UNIX, MS-DOS, and MS-Windows COBOL, ‘C’, D BASE III PLUS, ORACLE 7.0, FORMS 4.0, and POWER BUILDER 4.0. Tools Project Management tool (Global Delivery Dashboard Tool) Engagement Dashboard Software Configuration Management • VSS - Visual Source Safe • CMVC-Configuration Management & Version Control • Clearcase Personnel : Languages known : English, Hindi & Telugu Martial status : Married
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