Abhijit M.

•Server Support: Troubleshooting Server related alerts and Co-ordination with Onsite team if required for the issue. •Desktop Support: VM related issue troubleshooting, Installation requests, mapping of VMs. •Worked on SOP’s and transition related documents during project transition •Application support: L1 level application troubleshooting and Co-ordination with application owners. •VMware Administration: Creating VMs, Installing virtual servers, Monitoring and troubleshooting ESx server related issues. •Citrix Xenapp server: Mapping VMs to Citrix server and VM mapping related issues troubleshooting. •OS installation: Installed Windows XP, Windows7 & Windows server 2008 R2 by using VM console. •MS exchange 2007: Creation and Termination of E-mail IDs, DLs, Mailboxes, and Troubleshooting SMTP related issues for users. •Active directory: User ID creation and termination, Creation of user Groups, DLs, Mailboxes. •TIBCO Dashboard monitoring : Used for monitoring application servers. •HP OVO monitoring: Hands on experience with HO OVO monitoring tool. •Incident management: Maintaining SLA for each issue and ensuring that the issue will be closed within estimated time bracket. •Worked as the transition trainer and brought all the resources to the track of productivity leading to billability of all the resources. •Determine the project status, based on comprehensive input from the Project Team, and communicate the project status to all stakeholders. •Created a Consolidated database of all transition documents so that it will be readily available for the new employees as well as the upper management. Taken ownership of the SOPs and other transition documents required during transition phase. •Have basic exposure to UNIX operating system. Handling Unix server related issues and doing basic troubleshooting like Swapspace issues, Process down issues etc.