Custom Proprietary Ticketing System Development
$25-50 USD / Stunde
Project Title: Custom Proprietary Ticketing System Development (web application)
Project Description:
We are seeking a highly skilled software engineer to develop a proprietary ticketing system tailored to our specific needs. This system will play a crucial role in managing the workload from various users and teams within our organization.
Core Features:
Ticket Lifecycle Management: Ability to track the entire lifecycle of a ticket from creation to closure, ensuring seamless progression through various stages.
Status Tracking: Real-time tracking of each ticket's status, enabling users to quickly understand the current progress and any pending actions.
Notes & Communication: Facility to leave notes or comments on tickets, allowing for effective communication and historical referencing within the team.
Outcome Changes: Capability to record and track any changes in the ticket's outcome, reflecting real-time updates on resolutions or escalations with an audit trail.
Metrics & Analytics: Comprehensive tools to track various metrics and analytics, providing insights into the performance, ticket volumes, resolution times, and other vital statistics. Keep a database of tickets that can be queried.
Data Import Functionality: Daily import of data from external system, manually or through automated feed, ensuring that the ticketing system is continuously updated with the latest information.
Custom Reporting: Advanced reporting features that allow for the creation of custom reports to analyze data, track team performance, and monitor system efficiency effectively.
Additional Requirements:
The system should be intuitive and user-friendly, with a clean interface that facilitates ease of use.
Scalability is essential, as the system should be capable of handling increasing volumes of tickets and data over time.
Ensure the system is secure, protecting sensitive information and complying with data protection regulations.
The ability to customize and extend the system in the future as our needs evolve.
Multiple users with unique logins and user management.
Project Deliverables:
A fully functional proprietary ticketing system that meets the above requirements.
Comprehensive documentation, including a user guide and technical specifications.
Training sessions for our team to ensure they are proficient in using the system.
Ongoing support and maintenance post-deployment (please specify your availability for this).
Sample screenshots of reference system attached
Projekt-ID: #37883714
Über das Projekt
53 Freelancer bieten im Durchschnitt $36/Stunde für diesen Job
A Warm Hello! We are readily available to start working on this project!! I have read your job posting and found our skills best suited for the project scope. I would be glad to mention here that our team having devel Mehr
Leveraging over a decade of experience in software development, my team and I are uniquely positioned to create a proprietary ticketing system perfectly tailored to your organization's specific needs. I have an extensi Mehr
1. Can you please confirm from where data will be import into system - we need to develop API to fetch the data and syncing the data so can you please provide system details from where the data will be imported Lets Mehr
With our extensive skill set in languages like .NET and PHP, combined with vast experience in Software Architecture and Development, my team at Appquipo is perfectly poised to tackle your custom proprietary ticketing s Mehr
I specialize in developing custom proprietary ticketing systems, with over 10 years of experience in software engineering. I have extensive expertise in designing ticket lifecycle management, real-time status tracking, Mehr
Hi, I checked your requirements and it looks like something we can easily make. I have a few questions regarding the requirements. Can we discuss it in detail? I am flexible in prices, as quality & long-term relation Mehr
With over a decade of experience in software development, particularly in .NET and JavaScript which are critical for developing your desired ticketing system, I’m confident that I can deliver a top-quality product that Mehr
Hey there! I'm your solution to project success! Expect top-notch communication and relentless dedication from me. Ready to start?
Greetings, Can you provide more details about the external systems from which data needs to be imported into the ticketing system? Are there any specific integrations or APIs that the ticketing system needs to interfac Mehr
Hi I have read through the job details extremely carefully and I am absolutely sure that I can do the project very well. I am a professional developer who has a B.S degree with over 7 years of experience dealing with Mehr
Being an established tech leader with an adept team of over 60 professionals, we bring to the table a remarkable set of skills that puts us in a unique position to undertake your custom ticketing system project. Our ex Mehr
