Leon R.

Have an extensive knowledge with: * Amazon account management (knowledgeable with all Amazon tools related) * Order management/fulfillment * Inventory management/Requesting Reimbursement * Product listing * Listing optimization * Feed file upload for listings/variations * Shipment creation/management * Shipping reconciliation * Inventory Adjustments * Customer Support * Managing Customer Feedback/Reviews Handled different departments for Sprint, Boost Mobile, Verizon, Amazon and Google Seller Support on various areas like FBA, Catalog Optimization and Customer Care. Successfully developed Team Dashboard tailor fit for building SMART action plan and re-enforcement performance. Successfully developed and led a top performing team in implementing customer operations. Applied lean process improvement to increase productivity, generates more revenue, minimize cost and maximize working capital from the client's perspective. Engage in continuous coaching and counseling sessions to drive the team's performance in meetings and exceeding metrics. Highly competent Leader that offers the best customer service management in the market. Has in-depth experience in leading large account volumes without compromising service or quality. Customer and stakeholders focused. Performance driven.