Marianela S.

Responsibilities: - Manage all incoming sales orders (average 1000-1200 per day). - Monitor and maintain work flow as per company goals (24 hours turnaround time). - Prepare Training material and develop correction systems based on each employee performance. - Incorporate new procedures and systems to facilitate workflow and work quality. - Coordinate and plan web design projects, deadlines, and provide guidelines for the same. - Create procedures for production new methods and machineries. - Arrange existing procedures based on sales seasons and company growth. - Monitor outsources staff’s daily output to assure best quality work. - Maintain department cost and budget by constantly adjusting staff layout if needed. - Eliminate art errors, and overall mistake cost. - Approve all orders over $1k daily, and assure no mistakes. - Monitor the admin system and provide urgent support in case of issues or glitches. - Fix web site information (imprint area, upload art templates for new items and keep track of it). - Oversea new production prints procedures and learn each of them to set procedures accordantly to production –art needs. - Assist company employees and other head departments with any art concern. - Process Commercial orders and owners personal requests. - Handle art related calls and follow up on the same. - Provide feedback to managers in regards to processes and new workflow. - Communicate daily with all managers and engage into solution meetings to understand each department and provide better service.