StormDancer

ANNALISA WILEY: a mature professional with 30 years of business experience and a broad-based education. She is available on-line anytime and in-person by appointment. Will travel to your location in San Francisco’s North Bay Area at her expense and anywhere else at yours. Most of her professional experience has been administrative work including writing, research and management. She has created and executed training programs in sales, children’s tutoring and computer systems. She is an experienced facilitator and process planner. SKILLS: Call Center Computer Skills: Database, Word Processing and Spreadsheets. (Currently using Microsoft Office Suite 2000 and XP ) Confidential correspondence and record keeping Data gathering and entry, survey and application forms Development of reference materials and training aids Editing Employee recruitment and training Facilitation Filing system design, audits and purges First Aid and Childbirth Flyer and brochure design Fundraising Inventory management Languages: English and Conversational Spanish News releases Proof-reading Process planning Retail management Security Staffing and Scheduling Testing: computer systems and proctoring Training: data entry, sales, tutoring, childbirth, sports Writing: Policy and procedures, training materials, grant reports and news releases. Resume of ANNALISA WILEY EMPLOYMENT HIGHLIGHTS Institute of Reading Development, Novato Ca: March 2004 - June 2004 Program Director (Seasonal, Commission Sales): One call closing including assessment of student readiness for reading enrichment program and enrollment in appropriate classes with payment. Nelson Staffing Services (Temporary): Santa Rosa CA: Periodically from 1993 - 2004 Database management, Reception, Administrative Assistance, Tax return processing and assembly, Filing system design, auditing and purging. Hickory Farms: 1999, 2000 and 2002 Christmas seasons Kiosk Manager (Retail): Management of seasonal in mall store including recruiting and training of seasonal employees, inventory maintenance and merchandising. Americorps VISTA Project READ Coordinator: July 2001- July 2002 Coordinated tutoring program; Assessed the tutoring needs of children recommended for the program; Created community partnerships; Recruited and trained volunteer tutors; Wrote reports for state and federal funding sources; Managed LitPro database; Wrote news releases for events and public awareness. Woodbury University, Burbank CA: December 1989 - January 1993 Administrative Assistant/Data Support Specialist: Supervised students in work-study program; Created statistical reports for management planning sessions; Maintained student transcripts and class schedules; Tracked Policy Exception Reports; Designed and tested data entry systems; Developed reference materials and training aids; Provided staffing and scheduling for special projects. EDUCATION Sonoma State University English Literature 1994-1995 Santa Rosa Junior College AA Degree and GE Certificate 1993-1994 Woodbury University Business 1990-1992 Los Angeles Valley College Engineering 1976-1978 VOLUNTEER EXPERIENCE Doula, Women's Health and Birth Center, Santa Rosa, CA Manager/Coach, Ponytail Softball, Burbank, CA Costume/Make-up Assistant, Burbank HS Drama, Burbank, CA Medical Security (sports events and concerts) Las Vegas, NV