Talha O.

I have worked as support engineer for a company where my duties are to set up call centers for different number of seats. I used vicidial to set up different scenarios. I worked with all these features of vicidial -> Manual and auto dialing (outbound) ->Creating accounts for different level of access like agent, admin and super user. -> Seting up DIDs, sip trunks, call menus , call time, ingroup etc. Here, for a big call center I used more than on servers in cluster for seamless and smooth operations.