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$10 USD / Stunde
Flagge von PAKISTAN
lahore, pakistan
$10 USD / Stunde
Es ist derzeit 4:14 PM hier
Beigetreten am September 27, 2013
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Afra A.

@afraabrar

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$10 USD / Stunde
Flagge von PAKISTAN
lahore, pakistan
$10 USD / Stunde
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Executive Virtual assistant, Chat and Social media

I am a dedicated Business graduate with 11 years of all-in-one Virtual Assistant experience as: Recruitment and Human Resource specialist, Project Manager and Operations manager, Customer Support and Live Chat, Medical/Dental Insurance verification, Medical Billing and insurance claims, Hands-on experience with EMR, EHR, following HIPAA and OSHA Advance certification Experience with open dental and knowledge of dental terminology. I am familiar with many online platforms and softwares such as HubSpot, Zendesk, JobNimbus, Ring central, Teamviewer, AnyDesk, Ticketing software, Microsoft Office, Microsoft teams, Google suite, etc. Lets call/chat for more details of work.

Kontaktieren Sie Afra A. bezüglich Ihres Jobs

Melden Sie sich an, um Details im Chat zu besprechen.

Portfolio

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1823311

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Erfahrung

Coordinator - IT Service Delivery

TRG tech
März 2015 - Aktuell
• Building a personal relationship with key client staff • Successful service delivery - SLA achievement and high level of customer satisfaction • Monitoring overall performance of services • Good communication around issues and opportunities – get things done, make things happen • Collaborating with senior management on client account management and growth • Ensuring operations teams are aware of changes and are prepared • Building service reports • Service reporting and sponsoring service delivery meetings • Pulling in additional resources when needed e.g. specialist teams or people for specific issues/opportunities • Removing all obstacles to customer satisfaction and / or financial performance • Communicating across organisational boundaries – from engineers through to senior managers • 3rd party management responsibilities • Looking out for client’s and Imtech’s long-term interests • Following up if service delivery is not meeting expectations • Working with the client and operations teams to identify and manage service improvement activities • Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division • Ability to follow hardware and software best practices as defined by the Managed Services management

Supervisor Operations

Ibex Global
Sept. 2014 - Dez. 2014 (3 Monate, 1 Tag)
• Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs. • Maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs. • Provide training to workers and provide upgrade to various technical skills. • Analyze and identify all performance related issues and ensure appropriate steps to prevent loss. • Administer all indoor performance in department through efficient coaching and monitoring. • Prepare and maintain employee attendance records and provide feedbacks to employees on same. • Develop plans and supervise various departmental meetings and participate in various growth based campaigns. • Analyze and ensure better result to fulfill all business requirements. • Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements. • Prepare project updates within required timeframe and delegate individual tasks to all employees. • Provide support and join improvement based methods. • Analyze all opportunities and recommend ways to improve efficiency and reduce costs. • Supervise effective compilation and collection of information and data to enhance growth. • Monitor all administrative functions as per requirement. • Ensure compliance with applicable laws and company policies

Human Resource Manager

Mezzi Marketing
Sept. 2013 - Sept. 2014 (1 Jahr)
● Lead and direct the Human Resource team to deliver a comprehensive HR service to the business. ● Employee Relations: managing absence, disciplinary, grievances, sickness etc. Measure employee satisfaction and identify areas that require improvement. ● Performance Management: coaching managers on performance management issues and processes. ● Learning & Development: providing guidance on development for managers and their teams. ● Training: Implementing the training and development agenda; identify areas that need attention and improvement. ● Recruitment & retention: Managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns. ● Reward advice and support employees on company benefits. ● Policy & procedures implementation of new HR policies, procedures and processes. ● In conjunction with the Head of HR, ensure all company policies and procedures are up to date in line with current employment law. Ensure line managers are up to date with changes to any policies. ● Working with senior managers, coaching them and advising on all people issues. ● Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills. ● Crafting of business and people solutions. ● Managing priorities between casework and projects. ● Managing HR budgets

Ausbildung

BBA - Business Management

University of Bedfordshire and Pearson Edexcel UK, United Kingdom 2012 - 2015
(3 Jahre)

A levels

University of Cambridge, United Kingdom 2009 - 2011
(2 Jahre)

O levels

University of Cambridge, United Kingdom 2004 - 2008
(4 Jahre)

Qualifikationen

Data Analysis

Google
2014
Making Sense of Data

Google in Education

Google
2014
Google Baisc

Kontaktieren Sie Afra A. bezüglich Ihres Jobs

Melden Sie sich an, um Details im Chat zu besprechen.

Verifizierungen

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Facebook verbunden

Zertifikate

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