Angelie T.

I've been in the BPO industry for eight years, from being a Telemarketing Specialist (Debt Reduction - UK Campaign) to a Quality Assurance Analyst (Australian, USA, UK) and later turned as a Virtual Assistant. From my VA experiences, I am proud to say that I was able to handle all pressure in my work and remained optimistic in every challenge I faced with a consistent track record in meeting productivity targets in all areas. I believed that my greatest strength as a VA is that I love what I do and my ultimate goal is to always make my employers happy. Work Experiences: Virtual Assistant (December 2016 - February 2020) - Real-estate related work - Email Marketing - Customer Relationship Management - Research - Real Estate Listing - Making PPT - Social Media Management - Customer Outreach - Product listing on Ebay and Amazon (Merchantwords, [login to view URL], [login to view URL]) Quality Assurance Supervisor (March 2015 - October 2016) - Handled the Quality Assurance Department with six members evaluating calls in 3 campaigns (Pension Campaign, Life Insurance Campaign and Lead Generation Campaign) - Coached agents to improve their performance and to produce quality calls. - Providing statistical reports of the qualified leads for the month. - Sending daily, weekly and monthly report - Making company directives and module Quality Assurance Analyst - Evaluating calls if it qualifies the criteria and teaching agents on how to improve in their calls. Telemarketer (Outbound Sales) (August 2012 - March 2015) Handled the pressure in hard-selling with different types of people, studied the financial industry of UK from different banks to different options in paying off debts. I was able to hit the given quotas every month and promoted as a Team Leader. Campaigns: - Debt Reduction Plan - Payment Protection Insurance - Survey - Energy Deregulation less Show less text