Nikolaus B.

## BIO NIKOLAUS PAUL BERTINO For an in-depth insight into my writing visit [login to view URL] \_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_\_\_|\_ FREELANCE TECHNICAL WRITER PROFESSIONAL EXPERIENCE CUSTOMER SERVICE TECHNICIAN/ DEVICE SPECIALIST/ MENTOR, FLEXTRONICS RETAIL TECHNICAL SERVICES, 2008 – PRESENT: • Training/mentoring new hire associates to fill positions for Flextronics • Device specialist for all devices in retail stores; service technician who provides quality customer care and provides options and solutions for damaged and/or warranted, defected devices • Providing measurable results for Flextronics by meeting and exceeding sales and customer service quotas • Eight years of customer and technical service experience has facilitated growth in technical and customer service relations regarding revenue and customers as promoters for companies worked for • Capable of handling stressful and escalated customer service situations CUSTOMER SERVICE SALES ASSOCIATE, OFFICE DEPOT, 2008 – 2008: • Providing quality customer care to clients for purchases of technology • Providing sound advice for technological devices • Up-selling product accessories to increase company's revenue and growth PART-TIME OFFICE ASSISTANT/ PC TECHNICIAN, MAGICAL SIGHT AND SOUND, 2006 – 2009: • Routinely maintained small, home/office network; provided digital solutions to maintain efficiency and ease of use in technological applications. THEATRE TECHNICIAN, LILY LANGTRY’S RESTAURANT AND SHOWPLACE, 2001 – 2006: • Maintained and repaired audio, video and lighting equipment • Appreciated by supervisors for ability to solve problems independently • Detail oriented and accurate SPECIAL SKILLS • PROFICIENCY IN WORD DOCUMENTATION AND DATA ENTRY — providing timely interactions when data entry is required and consistently at 60 wpm and at least 90% accuracy • TECHNICAL/CUSTOMER SERVICE EXPERIENCE — including, but is not limited to openly examining and troubleshooting customer's questions, problems and issues for their technological data devices • TECHNICAL EDUCATION — able to utilize theoretical knowledge about computers and data devices via a pursuance of an associate’s degree in computer science • EXCELLENT WRITING AND ORAL COMMUNICATION SKILLS VIA WORD DOCUMENTATION AND CUSTOMER INTERACTION — able to demonstrate outstanding oral and written skills for clear communication to clients • INTELLIGENT TEAM PLAYER — ably and positively meets goals and quotas consistently by motivating a team per utilization of friendly, motivating tools • A VERY WELL POSSESSED SENSE OF SELF-MOTIVATION — will substantially exceed expectations and has received rewards both verbally and written regarding innovative technical, customer service solutions