## BIO
Summary: 8 years experience in software development and quality involving, programming/analysis, quality assurance, process improvement, project management, team facilitation/leading and training. Experience: Web Developer Coldwell Banker Residential Brokerage Ocean City, MD (8/29/2004-Present) § Responsible for management, development, and server maintenance for the following Coldwell Banker Residential Brokerage (CBRB) websites: o [login to view URL] – the Company’s online reservation website, one of the largest revenue generators for the organization. The site allows users to find desired properties and make an online reservation. The site also allows the users to pay their final balances, get directions to their unit, and request specific rental information. o [login to view URL] - the Company’s owner services website, which enables owners to view online statements, rental activity, perform property management, and place owner holds on their properties. o [login to view URL] – the Company’s intranet information portal built off of the DotNetNuke open source application. The site provides the Company’s employees with a centralized source for vital business information. § Responsible for the development and management of the Company’s web-based property maintenance software and the visual basic written real estate contracts application. § Responsible for the development and management of all SQL Server databases used in all CBRB applications. Consultant Acumen Solutions Vienna, VA (7/14/2003-8/28/2004) § Provided Mercury Interactive TestDirector technical and end-user support for all projects for a Fortune 500 Wireless Communications Carrier. § Developed defects and metrics reports for the Fortune 500 Wireless Communications Carrier projects through the use of Business Objects and ASP.NET. § Increased the efficiency of the day-to-day operations of the TestDirector Support team through the development of Access, VB, and Visual Studio .NET data management tools. § Redesigned of the TestDirector team’s OLAP process and web-based report administration tool. § Customized and implemented VB applications for many internal clients to aid in the migration of test cases, requirements, and users from MS Word/Excel to Oracle. Programmer/Analyst Applied Business Services Gaithersburg, MD (12/2002-7/1/2003) § Developed and tested Traverse accounting software modules, client requested project, and internal software projects using Access and SQL Server 2000. § Managed projects, gathered business analysis/requirements, developed specifications, user documentation, and provided support for prospective and existing ABS clients. § Utilized InstallShield to create installation programs for all Traverse modifications. Quality Assurance Manager José Tenembaum Services Silver Spring, MD (11/2000-11/2002) § Gathered user requirements, developed specifications, as well as developed and implemented comprehensive test plans for all JTS claim processing applications, which consisted of several multi-million dollar settlement trusts involving asbestos, implants, and diet drugs. § Developed an Access application that recorded requirements/specification and test plan information. It stored errors discovered during testing and tracked their status until resolution. The system enabled the developers to efficiently review and resolve any errors logged for a specific development item and provided the testing department with the ability to quickly retest an respond to the modification(s). It was an effective tool for increasing communication between the testing and development departments, as well as functioning as an overall configuration/release management tool. § Introduced and implemented WinRunner 7.01 for automated VB6 and Visual FoxPro 6 application testing. Process Improvement Supervisor Solo Cup Company Federalsburg, MD (11/1998-11/2000) § Facilitated and lead process improvement teams that increased efficiency, reliability and production levels. Trained managers, supervisors and group leaders to aid in the development of their management and leadership techniques through the use of the Zenger Miller Skills Modules. § Implemented a reliability database in Access for the paper cup plants that enabled the managers at each facility to retrieve production data on a real-time basis. § Managed a project that implemented the MP2 maintenance/inventory software at the Federalsburg plant, working with eleven production departments in the removal of over three million dollars of obsolete parts. Installed the MP2 software on all the maintenance computers in the facility and implemented the end-user training of the entire maintenance and tool crib staff. Education: B.A. in Economics Salisbury State University Salisbury, MD 5/1998 Training: Dale Carnegie Achieve Global Leadership Certification – Zenger Miller Skills Modules University of Wisconsin: Statistical Approaches to Quantum and Continuous Improvement; Cross-Functional Team Facilitator Training Montgomery County Community College: Advanced Visual Basic; Visual Basic; Java Learning Tree International: C#
## Area of Expertise
Visual Studio .NET, ASP.NET,VB.NET, C#, ASP, ColdFusion, AS400 iSeries Navigator, DotNetNuke, Access (VBA), Visual Basic 5/6, Visual FoxPro 6, SQL Server 7/2000, Oracle, SQL Plus, Toad, Business Objects, T-SQL, PLSQL
