Frisco O.

With over 13 years of experience in a Contact Center Industry and with experience in Operations Management. With an enthusiastic and genuinely friendly attitude, he radiates a sincere passion for delivering solutions.With the proven visionary style of leadership while contributing to the growth of many Philippine BPO firms, and held responsible positions in handling accounts such like telecommunications, medical, financial, collections, customer service, and inbound/outbound sales; overseeing strategies and functions to support the company’s vision using his expertise in operations management, team management, performance management, quality assurance, process improvement, coaching, and sales strategies. He has demonstrated the ability in growing and scaling his campaigns aggressively and the same time motivate up to around 200+ staff, both in challenging and stable situation which makes him one of the current driving forces behind the development of the companies he's been with.