Irianny Paola L.

1.-Knowledge of policies, guidelines, and terms in different marketplaces (Amazon, eBay, Walmart) 2.-Provide information to customers about orders, delayed shipping, tracking, or company’s products. 3.-Managed order cancelations, replacements, refunds, discounts, and negotiations. 4.-Resolved customer problems and complaints by clarifying the issues, explaining the options they have, and following up on these cases. 5.-Feedback management to keep accurate positive feedback and reviews. 6.-Managed A to Z claims, Negative feedback, and report of cases. 7.- Respond to customer emails and messages delivering excellent customer service. 8.- USPS Priority and FedEx Ground claims report of lost and damaged packages. 9.- USPS Service to locate first-class lost packages. 10.-SellerCloud Returns management. 11.- Management lost and damaged Inventory AMAZON. 12.- Management of Missing inbound FBA AMAZON. 13.- Reimbursement and returns.