Jamie C.

I am a qualified IT service desk agent with 3 years experience providing phone, email and chat support for customers all over the world. During my experience I have developed skills that I believe are essential to providing great customer service, such as time management, positive attitude, calmness, patience and attentiveness. I provide the highest quality support for a range of issues including network issues, anti virus software, backups, email, general hardware and software and many other 1st and 2nd line fixes. I have also assisted in setting up new user accounts and walking them through accessing the necessary pieces of software for their role, ensuring the highest level of customer service at all times. I am a very fast learner and so will be able to quickly adapt to and learn all company policies and procedures and ensure they are followed at all times.