Jessica H.

I'm a new freelancer that offers over 12 years of face to face and over the phone customer service experience, as well as 4+ years of Assistant Manager experience in a fast paced call center environment. I have experience in the following: - Managing Teams / Agents - Effective Agent Scheduling - Setting & Monitoring KPI's - Organizational Skills - Excellent written and verbal communication skills - Document Creation (Policies, Procedures, Spreadsheets) - Salesforce - Microsoft Excel - Microsoft Word - Microsoft Outlook - Google Docs., calendars and email - Spreadsheets - Mail-merge - Data Entry - Email Templates / Responses / Support - Online Chat Support I'm a dedicated, fast learner that is detail oriented and goal driven. And, a Customer Service Specialist that provides: Active Listening, Problem Solving, Vocal tone and Inflection, Empathy