John Laurenze R.

Let's have a look on my journey as a Customer Service Support. I have more than 4 long years of relevant experience being a Customer Service Representative and have handled different types of account. I know that my diverse knowledge on how customer support field works will make me effective in this line of job. I have worked in the Companies of: • CitiBank Finance • Cigna Medicare Insurance • E-commerce (Amazon) Here are some key highlights of what I bring to the table: Excellent Communication Skills: I possess exceptional verbal and written communication skills, enabling me to engage effectively with customers from different backgrounds and resolve their concerns promptly. I am skilled in active listening and can adapt my communication style to suit individual needs. Empathy and Problem-Solving: I genuinely care about providing the best possible service to customers. I empathize with their concerns and work diligently to find suitable solutions. My ability to think critically and creatively allows me to handle challenging situations with composure and find resolutions that leave customers satisfied. Multitasking and Time Management: I am highly organized and skilled at managing multiple customer inquiries simultaneously. I can prioritize tasks efficiently, ensuring that all customers receive timely responses, and their issues are addressed promptly. Product and Industry Knowledge: I am a quick learner and have a knack for understanding complex products and services. I invest time in studying the details of your offerings, enabling me to provide accurate and comprehensive assistance to customers. I am confident that I can become well-versed in your company's products and services quickly. Positive Attitude and Professionalism: I approach each customer interaction with a positive attitude and a commitment to professionalism. I strive to create a positive experience for every customer, going above and beyond their expectations. My goal is to leave a lasting impression and build strong relationships that foster loyalty. Feel free to message me!