Imran S.

I've 7 years of experience in BPO industry as a customer support specialist, supervisor, KYC(Know Your Customer) analysts and quality auditor of 100+ employees. I handled inbound calls/email support for customers of U.S telecommunication network. I worked for a well known Fintech company as a KYC (Know Your Customer) analyst. Being a KYC specialist I always provide organisational efforts to reduce exposure to risk by verifying the identities of new customers. My experience plays essential role in preventing unscrupulous individuals from using financial businesses for illegal transactions. As a quality auditor of KYC I had been auditing 60 cases a day to make sure no Fraudulent activities were performed including preparing and presenting the weekly business report to clients using the Google slides and discussing the upcoming events via Google meet. Now I'm working as a virtual assistant at winnors remote services.