Adeel A.

Work as Senior Executive Business Analysis in Consumer Business Unit at Wateen Telecom Ltd, Lahore. Responsibilities include: • Daily Monitoring of automated jobs • Troubleshooting and maintenance of reporting server database • Troubleshooting and maintenance of Web based portals • Performance reports of teams and individuals • Reporting for Churn Management • Reporting for Customer Life Cycle Management (CLCM) • Sales Health Analysis • On demand analysis and reporting for Management. • Mange Data getting from BI department on daily basis and keep it on track as per new requirements of Company • Development of Procedures, Packages and DTS Queries in Database (SQL) • Creation of data Dumps on BI requirements to users and for outbound calling (Winback,15 Days inactive ,Zero usage) customers. • Calculation of recharge and usage base take up’s of different campaign. Projects include: • Development and deployment of DMS (Documentation Management System) • Sales Lead portal for customer Care • Enhancement in existing modules of Customer Care Portals