mgalariana

Current Job Description: • Familiarized and used some of the Six Sigma Principles • Taken part numerous Leadership Training seminars • Certified for Disciplinary Actions Training and Termination based on The Philippine Labor Code • Handled and managed Team Coaches and their respective teams (2 Coaches; 25 - 28 agents) • Helps in planning and implementing operational strategies for the account • Works directly with the Command Center for the daily support and agent staffing • Received various prizes based on monthly Score Cards among Supervisors • Consistently met and exceeded the account’s main metric with the various teams handled • Able to promote some agents in the team as Coaches • Acts as POC when immediate supervisor (Shift Manager) is unavailable