Michael D.

Welcome to My Profile! I am dedicated to helping start-ups, small and medium-sized enterprises effectively communicate with their customers, ensuring an outstanding customer service experience that fosters brand loyalty while adhering to company and business policies. Professional Background: With over 5 years of experience in the call center industry, I have supported companies in insurance, medical, telecommunications, and financial sectors across the United States and Australia. Since August 2017, I've been excelling in remote roles, focusing on email customer support and ticket management. Technical Proficiency: I am well-versed in various web-based tools, including Freshdesk, Google Suite, and Salesforce, enabling seamless integration into your existing workflows. ECommerce Expertise: My experience extends to supporting customers on popular ECommerce platforms such as Shopify, Volusion, Amazon Seller Central, and eBay. I understand the nuances of these platforms and can ensure smooth customer interactions. International Exposure: Having supported clients in the United States, United Kingdom, and Australia, I bring a global perspective to customer service. I am adept at understanding diverse customer needs and preferences. Skill Set Overview: Customer service excellence Phone handling and support Back office support Email and chat support Order review and processing Basic reporting Billing processes Pre-sales support Phone screening Customer verification Service provisioning and setup Handling medical notes and records Why Choose Me: I am not just a service provider; I am a strategic partner in ensuring your customers receive exceptional support. My extensive experience and commitment to excellence make me an ideal choice for businesses seeking a reliable and skilled professional. Let's Collaborate: Whether you need ongoing customer support or assistance with a specific project, I am here to help. Let's connect and discuss how I can contribute to the success of your business. Feel free to message me here on Freelancer to discuss your unique needs. I look forward to the opportunity to contribute to your business success!