Modeliza R.

I've been working in the field of customer service for more than 3 years now. I'm mainly responsible for coaching and managing a team of agents, supporting team operations, email-response handling and coordinating with clients and management. I handled a travel account which deals with flight, hotel and car reservations, as well as back-end tools and support systems such as Sabre and Worldspan. I also handled a telecommunication company in Australia where I dealt with back-end systems and customer service inquiries. I also have some experience in the following areas: transcription, data entry and blog writing.