Heidie D.

3-5 experience in online customer service or operations. • 17 years work experience as customer support through channels like email, phone and chat • Operations Supervisor of 30 headcounts in a team • Data entry from spreadsheet to database or CRM • Product Research and Dropshipping • Online Researcher • Quality Analyst • Esl teacher • Experienced virtual assistant • worked as Executive secretary and admin staff of various companies • Email management • social media management. • project management experience • Knowledge of customer service software, and best practices • Good problem solving and analytical skills • Thorough understandinßg of entire eCommerce processes from conversion to fulfillment to customer service • Operational/function understanding of eCommerce technologies and websites • proactive in identifying, resolving and communicating challenges • Able to work at a detailed level while maintaining an overall project perspective • Good organizational and time management skills • Possess excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously • Listen to calls and coach agents