Hi,
I am Danica Mae Torrevillas, presently
a full time mom. I have worked for
few of BPO companies in the Philippines
handling customer support and technical
assistance to customers in North
America. My tasks incude chat support,
order processing, preparation of
quotations for customized orders and
responding to email inquiries.
As for my technical background, I have
worked for an internet provider and
mainly assisting customers in troubleshooting
wired and wireless connections.
With my experiences, I have learned
to deal with my customers in terms
of meeting their needs. Since Philippine
call centers are receiving ramp of calls
we are tasked to do several tasks at the
same time. Such as, logging in calls
every after the call and checking systems
for connections while building rapport
with the customer. With this, I have practiced
my typing skills which at the present I can
do 35-40 WPM.
For now, I have decided to venture in home based
online jobs for me to be productive
while taking care of my child at day time.
I have reliable internet speed at home and
I am working at a conducive working area where
I can work efficiently and effectively.
Hoping that you would consider me in your list.
Thank you very much.
Kind regards,
Danica Torrevillas