• 3+ years of working experience in IVR framework using tool Avaya OD, Call Studio, State Engine, NDF, Open source Astrisk and SOAP web services.
• Have worked extensively on Speech and J2EE implementations in Airline, Banking and Hospitality domains. Delivered project like Delta airline, VSP, LIPA, MassDOT, AT&T, PG&E, Travelers, The Standard, Centerpoint, CareCore, CSAA, Moshi Moshi and GEICO.