Phoebalyn H.

I am a hardworking and reliable individual, have six years of work experience as a collection specialist. I am giving satisfaction, resolving clients' concerns, and high-quality service. Listening to client concerns and be knowledgeable and confident in providing the answers. I am skilled in communicating with clients over the phone, like inbound and outbound calls. As an agent, you need to reassure that you make your clients happy and satisfied at the end of the call. Aside from a Collection Specialist I also handle job in Data Collection and web research in OLJ and Upwork. I always give 100% accuracy and being able to submit the task on time. I'm a responsible person that can meet deadlines and can work under pressure. I look forward to working with you and helping you with all you need.! Tools I used are: * SALESFORCE * QUICK BOOKS * RING CENTRAL * DIALER * HARD PHONE AVAYA * ACACS * BLACK SCREEN or RUMBA * ECLIPSE * MICROSOFT OFFICE 365 including Microsoft Excel, Word, and PowerPoint Also, I do some email for updates and chat via Skype and Outlook.