Customer support manager

Hi! Our business is to make yours effective & efficient. We have a sound understanding of our Clients’ operations and corporate goals. As one of the pioneer professionals in the outsourcing/call center industry in the Philippines, we continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, total client satisfaction defines our success. Just a quick introduction, with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. We have been offering Business Process Outsourcing Services to our clients and have built our business on quality services like Customer Service, Chat Support, Outbound sales, Article Writing, Data Entry, Data processing, transcriptionist, Lead Generation, SMM, VAs to name a few. We are highly skilled and smart professionals to deliver your project base on your requirements. English is highly used in my country and we speak good English. I have agents who have more than 7 yrs doing telemarketing, data entry, online research, lead mining, email handling and customer service experiences. We have been working as a team or individual projects for more than 3 years now and we mostly have clients here in Freelancer. We have been practicing good team work, team effort, and integrity that's why we have good reviews too. Cheers, JM

Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when it comes to dealing with customers over the phone. Have done numerous inbound/outbound calling projects. From selling cellular phones, offering a rate reduction in a company's monthly phone bill, selling remodeling/construction services to selling a tennant computerized system. All using ZOIPER, X-lite,Softphone, vulcan 7 dialers and Bria Also have used SKYPE to make calls.

Hi I am Mohana from India, I hold 8 years of experience in Customer Support, Technical Support, Chat & Email handling. I have been working with Dell, Symantec & Mcafee as Customer/Technical Support Manager. I am fluent in both written & spoken English. I am well experienced in Non-Voice and Voice Customer Support and I very well know how to handle customers and how to draft emails professionally. I was the Case Manager in Norton/Symantec where I will have keep track of the cases, refunds, disputes, feedback/ratings of the Customer service agents given by the Customers and create weekly reports in excel. I am sure I am the perfect one for the job. Get back if interested. Mohana

Hello, My name is Ivona and I'm a Bachelor of Business Administration. I worked as a research analyst for a New York equity research firm. I was scheduling and conducting due diligence calls with C-level executives of target public companies. I marketed business intelligence services to investor relations firms and companies looking for potential investors. I'm a fluent english speaker and a proficient Microsoft Office user. I am available 40 hours a week in any time zone. If you choose me for this job you can count that the job will be done at the most professional level. I'm very responsible, neat and punctual. I am looking forward to collaborating with you and your company. Best Regards

Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 3+ years handling projects such as Data Entry, Admin and a few areas in Sales and Marketing. Before then, I worked 4 years at a law firm doing the duties of a Receptionist, Office Attendant, Legal Clerk and Personal Assistant. I also did 2 years at a Cable, Internet and Phone company (Comcast) as a Customer Account Executive where I handled billing, technical support, etc. I am competent with the use of Microsoft Office, Open Office and have a current typing speed of seventy (70) words per minute with 100% accuracy. I am a very much reliable and ambitious individual with a positive attitude who works sincerely and has great determination to complete task. I believe that being discreet and pleasant will make me a suitable applicant and trust that I would be a valuable asset to you. My objectives would be to utilize my knowledge, skills and experience in any obstacle that may come my way. A voice sample is available in my Portfolio. Please have a listen. CV will be presented upon request. Bid Negotiable. Looking forward to having a chat with you!

Hello, Hope you are doing well, I am here with good past experience of working on similar kind of positions. I have good communication skill and looking to get hired for a long term. I believe can handle customer support and service tasks. I have worked on similar positions before as well for some of my US and AUS clients. I am hard working and efficient worker. Let's discuss to proceed further. Waiting for your prompt response. Thanks & Regards, Hiren.

Hi, I'm highly experienced in the customer service field. I managed several successful multilingual online stores and one of my primary duties has been email customer service and live chat. I'm familiar with ZenDesk and Kayako. I understand the importance of customer service as this sets future business in place and represents the establishment. I'm very responsible, reliable, quick, friendly, polite, accurate, and consider myself as a problem solver. I pay strong attention to detail and understand the importance of being responsive. I have experience in working from home, a reliable internet connection, I have Skype and I understand the importance of reliability. I can proudly assure to give my absolute best in combining all elements of my knowledge. Thank you for your consideration.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Dear Sir / Madam,​​ ​​​​ ​​Greetings! I am quite keen o​​n t​​his ​​project so ​​I'm hoping (fingers crossed) I​​'ll ​​be ​​given the oppor​​tunity to help you with this. Just to q​​uickly su​​mmarize mys​​elf: My name is Rina. I ​​have been a Virt​​u​​al Assistant / Freelancer of s​​orts for 4 years. I am ed​​ucated in the field of Secretarial and Administration and hold a Diploma in Private Secretarialship. I am an individual but I can assure you that I can get this job done with utmost dedication. Working as a PA / VA required me to be meticulous with work given or assigned to me and provide the results required by the e​​mployer. With that said, I ​​do hope you will consider my application and I would be most happy to discuss any further details / compensation / etc.​​ Yours Sincerely, Rina

HI, I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves everyday excel based transaction reports, weekly & monthly MIS reports, weekly & monthly power point presentations for shareholders which describes the actual payments & transaction processing job done in the system, agents efficiency maintenance, weekly client calls to interact & resolve clients questions directly & escalation handling through email (Average emails/day containing reports-12). Quality is a kind of ethic within myself. I feel that what I'm getting paid for should match with what I provide. Fair within ourselves. So, you will not have to worry about the quality. I feel that the requirements described in this job matches & suits well with my skills & I will be able to provide my services to you along with good accuracy & deliver the work in a timely manner. Please consider my bid for this project. For any question, I can be reached at any time on chat. Thanks! Varun Kumar

I've been a customer service agent for 7 years with 8 years experience in psychology that helps me exhibit great leadership qualities. I've worked with notable companies like AT&T, McAfee etc and taken roles like customer service agent, supervisor, trainer and manager. I've been a trainer 4 years where I've trained over 480 candidates and managed over 200 people in the past as their nesting manager and team leader. I've undertaken many roles in the past that goes beyond this cover letter and will leave it at this to keep the cover letter crisp. PM me for more details. P.S. I've worked with e-commerce software programs and handled refunds, chargebacks in the past. Leadership through handling employees is also something I've done in the past.

Hi I have been working with an online floral company based in Canada since 2010 and have handled many responsibilities like: taking incoming calls to place orders, provide information to the customers handling complaints and angry customers handling accounting requests like partial refunds, full refunds, invoice adjustments, tax adjustments, statements, receipts and payments handling quality issues and grant replacements or refunds ensure the best quality service and customer happiness handling email support, phone support and live chat working with a team of ten agents, 20 florists and 5 drivers helping team members with any of their concerns motivating team members to produce better results helping top management and CEO in decisions for the betterment of business providing feedback and suggestions to help improve business revenues Please get back to me so we should discuss it further

Working as Customer Service Manager from last 4 years and handling escalations includes refund,replacement and much more for UK company who provide services worldwide

I have more than 5 years of customer handling experience over the phone. Worked with Dell International Service (2 Years & 8 months) for US clients. My job was handling technical issues over the phone and email. Worked with HCL Technologies (2 years & 5 months) for US clients as Sr. Support (over the phone, email and chat)

With respect to this project I would like to present myself as a candidate for your consideration. I have more than 6 years of experience. I have successfully completed few projects for US clients which involved web scraping, web research,internet research and data entry. Key features of my work are as follows: 1) Always within schedule 2) Always within scope 3) High quality data 4) Best tools and techniques used for the completion of tasks Looking forward to hear from you. Regards

I worked for a big companies in Chile regarding all the requirements you need. so I think I am the best choice you need.

This bid is to present to you Dodrian Smith which is proposed to do work for employer for the amount of $3.50 per hour until the completion of task given

Hello Sir, There is me on Skype "islamayoub_94" Looking forward to start working ASAP, I am a bilingual speaker of English and Arabic. with a bit of training, I can stick around for long. Islam

A proposal has not yet been provided

I am the ideal candidate for this project as I currently manage a global customer service team. We use a strategy called Effortless Experience to provide the best service to our customer base. The key principles are: - Positive Language: How can I phrase my response in a way that the customer feels supported and understood? - Active Listening: What information can I retrieve from the customers email or information that will avoid them having to repeat any information down stream? - Next Contact Resolution: How can I forward resolve this customer's concerns so they don't have the same concern in the future? How can I proactively prevent their next need to contact us? Part of my daily work is running reports to analyze metrics to ensure we are providing the best possible support for our customers.

Hello: I am a college athlete that recently graduated with a degree in Mass Communications and a minor in Economics. I think you should hire me for this position because I am highly committed to my work and am also very pro-active and despite just starting out in this field I assure you the work will be impeccable because of my ability to be organized and my discipline and willingness to learn to make this an excellent working relationship. Because I am just starting out working on this I bid a bit lower than the average but I want to assure you that the work will be of high quality and I shall follow your instructions and specifications so it is exactly what you need. I also share a passion for helping people so the customer support is a wonderful way for me to do that. I can empathize with clients and resolve their issues effectively. I have recently started working as an assistant for a couple of people so I already have some experience doing this and can do great work for you. Thank you for your consideration and hope we can speak soon