Process Modeling

Process Modeling Assignment Due : April 21, 2005 This project assignment asks you to study the process flow of a car dealer. Your job is to study a particular car buying process (preferable from a real dealer). Through documenting the process in various process analysis tools, modified the process and create a recommended process design. Create a detailed process flow diagram using a diagramming technology, e.g., Visio, MS PowerPoint, SmartDraw or another technology of your choosing. Include the following information along with your diagram: a. A brief overview of the business including the products/services that the particular car dealer provides, i.e., where does this process come from? b. A short description of the business process that you are documenting. What transformation does the business process provide? c. What or who are the flow units or entities flowing through this process? d. A detailed network which documents the activities, key events, decisions, and flows of entities through the network. You should use multiple e. The resources (people, equipment, etc..) should be labeled on the diagram that support the process and where they support the process. f. The information systems that support the process should also be included. g. A brief process analysis should also be included. What is the goal of the process, e.g., short cycle time, maximum capacity, high quality service? Are there quantitative measures (metrics) of process performance or not? How does the process function against the metrics or in general-as it is supposed to or does it have problems? If it does have problems where are they located and how might these be solved? The entire document should be between 5 to 10 pages including the process flow diagram. ## Deliverables Process Modeling Assignment Due : April 21, 2005 This project assignment asks you to study the process flow of a car dealer. Your job is to study a particular car buying process (preferable from a real dealer). Through documenting the process in various process analysis tools, modified the process and create a recommended process design. Create a detailed process flow diagram using a diagramming technology, e.g., Visio, MS PowerPoint, SmartDraw or another technology of your choosing. Include the following information along with your diagram: a. A brief overview of the business including the products/services that the particular car dealer provides, i.e., where does this process come from? b. A short description of the business process that you are documenting. What transformation does the business process provide? c. What or who are the flow units or entities flowing through this process? d. A detailed network which documents the activities, key events, decisions, and flows of entities through the network. You should use multiple e. The resources (people, equipment, etc..) should be labeled on the diagram that support the process and where they support the process. f. The information systems that support the process should also be included. g. A brief process analysis should also be included. What is the goal of the process, e.g., short cycle time, maximum capacity, high quality service? Are there quantitative measures (metrics) of process performance or not? How does the process function against the metrics or in general-as it is supposed to or does it have problems? If it does have problems where are they located and how might these be solved? The entire document should be between 5 to 10 pages including the process flow diagram. ## Platform Visio, Powerpoint