Customer Service and Admin Superstar!

Title: Customer Service & Admin Superstar! Job Summary: We are a growing online store based in New Zealand. We are looking for an experienced customer service representative/admin person with superior customer service skills and strong written communication. Most interaction with customers will be by email so you must have the ability and experience to communicate with customers quickly and effectively from various backgrounds. You will also be required to track and update customer orders so will need to have excellent attention to detail. You must have basic to intermediate Microsoft Office skills, particularly in Excel. Please send through your CV/Resume highlighting your skills and experience! Hours & Availability: (Ongoing) 15-20 hours per week. With the potential to increase to 30-40 hours later Must be • Able to work between July and August 2018 • Able to work between Monday to Friday, and the occasional weekend • With the agreed hours of work must be between 8am to 8pm New Zealand Time Key functions include (but not limited): • Customer Enquiries • Customer Complaints and feedback • Refunds and Returns • Track and update customer orders • Reconciling Orders • Liaising with our supplier / procurement team • Data entry and admin duties • Any Adhoc or other tasks required Skills & attributes required: • Proven superior customer service (3+ years) • Excellent written communication in English • Basic to intermediate Microsoft Excel skills, Microsoft Outlook, Google Drive experience • Excellent attention to detail Job Performance: • The successful applicant will have monthly targets and KPI (key performance indicators) for review.