Customer Service Management

Hi, I have 18 years of experience in Customer service and 3 years as a virtual administrative assistant providing customer support via FreshDesk (English). If you have any questions please do not hesitate to contact me.

As the CEO & Founder of Digital Screencast and a dedicated Full-stack Developer, I believe I have the necessary skills to excel in this role. Having worked with notable companies like Metlife GOSC, DXC technologies, and Elite Services, I have a proven track record for providing administrative support and delivering optimal results. This includes seven years specialized in Web Scraping, Automation,Excel ,Access Database, Shopify and Freshdesk use. During my career, I have honed my English writing skills which will prove invaluable as they are crucial for the role you're offering. Additionally, I am adept at producing reports and analyzing data using Excel formulas and macros. My expert knowledge in using web platforms such as Paypal & Stripe will allow me to efficiently handle any customer disputes that may arise. What sets me apart from other applicants is my keen understanding of the importance of employer satisfaction. I prioritize building great relationships with clients and harboring long-term partnerships. You can trust that when you choose me for this position, your project will be completed at impressive speeds without compromising quality or accuracy.

With over five years of experience as a Virtual/Personal/Executive Assistant and Operations Manager, I am confident that I have what it takes to excel in this role and bring great value to your ecommerce company. In particular, my expertise with FreshDesk, Paypal, Stripe, and Excel makes me well equipped to handle the daily management of your ecommerce operations. I have a proven track record in providing exceptional customer service via FreshDesk and adeptly resolving disputes that arise from PayPal and Stripe transactions via their respective web platforms. Moreover, I have a keen eye for detail which would be especially beneficial in managing orders through Excel. I understand the importance of comprehensive reporting for evaluating performance, and can consistently provide accurate weekly and monthly reports on the number of cases processed as well as disputes processed and in progress. With my fluency in English written communication, there will be no language barriers when it comes to interacting with your customers or presenting these reports to you.

Hello, my name is Jethro. I’m a VA and my job is to help business owners and coaches who value their time so much with their day-to-day tasks and ensure that I improve their business and personal life by providing high level of customer support and administrative/ virtual assistance. I have my solid background and experience working as a Virtual Assistant and have performed various tasks from data entry, web research, inbound & outbound calls, customer service management, managing payments and invoicing, order processing (Zendesk & Shopify) for online stores, airlines and hotel bookings, email management, file management, social media and content management, recruitment, appointment/ calendar management and other ad hoc duties as directed that can be done online. If you need my help or if you got questions, please feel free to connect. Thank you!

Hi, I am professional virtual assistants(VA) with more than five years of experience. We work 100% accuracy and reliability. We can be your remote VA. Handle your personal or official errands. MS Office ( Excel, Word, PowerPoint) Customer service Social media management (Facebook, Twitter, Instagram) Data entry /data scraping Keyword research eBay, Amazon, and Shopify listing using tools or manually Email sending and gathering information. (MailChimp) Proofreading Copy and Paste Blog posting and social media management PDF to Word or Word to PDF Image to Excel/Excel to Image Product Listing. WordPress management Project Management Admin Support

Hi there! I hope this message finds you safe and well! I can be administrative agent and assist you with the daily Ecommerce operations and perform the mentioned task. I have extensive experience in customer support, online product catalogue management, listing creation on various e-commerce platforms and marketplaces. Take a look at my profile page https://www.freelancer.com/u/SayTechSolution Similar project that I completed on Shopify https://www.freelancer.com/projects/data-entry/Shopify-Product-Upload-Metafield-Edit/details https://www.freelancer.in/projects/data-entry/Uploading-Products-Shopify-28824249 https://www.freelancer.in/projects/php/Create-Products-CSV-file-for/details https://www.freelancer.in/projects/data-entry/Product-Data-Input-Creation/details I am looking forward to hearing from you. Warm Regards, Subhash

Hi Jeremy E., this is Umair. I have good experience with Customer Experience, Excel, Shopify and Customer Support. I am a practicing Developer/Designer Since 2015. I can perfectly work on this project regarding Customer Service Management. I can say this with conviction as my all reviews are 5 stars , I can do this task for you and the quality of work would be up to the mark. However, further discussions are required for more clarity. I will wait for your text to discuss the project in further detail. Thanks & Regards Umair A.

Hello, As an experienced full-stack developer with proficiency in Shopify, I am confident in my ability to handle the daily Ecommerce operations listed in your project description. I have extensive knowledge of managing customer service using platforms like FreshDesk and tackling PayPal & Stripe disputes. My expertise in these tools as well as Excel will assure a smooth management of your orders and facilitate the generation of detailed and accurate weekly and monthly reports, which will showcase the improvement or stagnation we need to address. Additionally, my fluency in written English ensures professional and effective communication with both customers and stakeholders alike, upholding your company's reputation for superior customer service. My familiarity with web and mobile development aligns well with the ever-growing demands of any Ecommerce business, assuring a modern approach to your project. Combining technical skills such as MEAN/MERN Stack, PHP Technologies, CMS Development, AWS services with my proactiveness to problem-solving and providing positive user experience makes me perfect for this role. Thanks

Hello Hiring Manager, I have gone through the process description and I can work on the project if you provide me the opportunity to work on it. I request you to please provide me a chance to work on your project (only as a demo for a day or an hour) so that you can decide if I could be the good Administrative Agent for the management of your daily Ecommerce operations. Regards, Srishty

Dear Hiring Manager, I am excited to submit my proposal for the Customer Service Management project. With expertise in Excel, Customer Support, Shopify, and Customer Experience, I am well-equipped to handle the daily Ecommerce operations for your company. In this role, I will efficiently manage customer service queries through FreshDesk, handle Paypal and Stripe disputes, oversee order management using Excel, and provide detailed weekly and monthly reports on customer cases and disputes processed. My proficiency in Excel, FreshDesk, and Shopify, coupled with strong written English skills, make me a suitable candidate for this position. With a keen eye for detail and a dedication to providing excellent customer service, I am confident in my ability to meet and exceed your expectations for this project. I am eager to bring my skills to your team and contribute to the success of your ecommerce operations. I look forward to discussing the project further and am ready to begin working on it immediately. Thank you for considering my proposal. Best regards,

With over a decade of experience, Einnovention's expertise in customer service management fully aligns with your project requirements. Our proficient skills in Excel and Shopify ensure smooth operation, from customer service management on FreshDesk to organizing orders efficiently. We keep track of all Paypal and Stripe disputes using web platforms, ensuring prompt resolution for the benefit of your business. Our proficiency extends to weekly and monthly reporting, where we communicate the number of cases processed, disputes resolved, and those remaining. This data-driven approach helps you identify trends and make informed decisions to enhance your e-commerce operations. Let our thorough analysis bridge the gap between customer satisfaction and dispute resolutions for you. Lastly, our commitment to open communication and client satisfaction is embodied in our approach: free consultations before hiring, unlimited revisions even post-project completion, and free service for over 2 weeks. With a 4.9/5 ratings for completing more than 248 projects successfully on Freelancer.com alone, we are confident that we can offer valuable solutions to your team's administrative needs. Choose Einnovention for comprehensive assistance tailored specifically to your company's growth requirements.

Hey there! I'm your solution to project success! Expect top-notch communication and relentless dedication from me. Ready to start?

With my thorough proficiency in Excel and FreshDesk, I am confident that I can effectively manage your daily ecommerce operations. My previous experience in creating and managing complex spreadsheets has sharpened my skills to handle order management with ease. Moreover, I am well-versed with Paypal and Stripe web platforms, ensuring that any disputes are resolved promptly. As an excellent writer in English, I can provide clear and concise weekly and monthly reports on the number of cases processed, disputes resolved, and ongoing disputes. My commitment to staying updated with the latest trends in design guarantees a modern and stylish approach to your administrative tasks. In addition, my proficiency extends to Shopify which would allow me to seamlessly process even the most intricate orders. My goal is to ensure your customers receive exceptional service while maintaining an orderly backend operation. Given my solid project management abilities, strong communication skills, and knack for meeting deadlines, choosing me for this role would prove to be a valuable asset to your ecommerce company. Let's team up!

Hello there, I am thrilled to apply for the Customer Service Representative role at your organization. In my four years of experience in customer service, I've always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for. I have read the description and I am able to do mentioned tasks effectively. In my prior role as the Customer Support, I gained extensive experience across several facets of customer service, including: Managing sensitive customer information Managing social media accounts Providing personalized support Processing orders Preparing refunds Delivering a great customer experience Providing prompt and accurate responses I consistently produced results at a high level, resolving 40 to 50 tickets per day. Among my peers, I'm known for being approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences. I am also well acquainted with different customer support tools and CRM such as Zendesk, Freshdesk, Intercom, Hubspot, Chaport and sales force. I am available to work 7-8 hours daily as the business grow. I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at organization will enable me to develop those skills and set me up for professional success. Thank you very much for your time and consideration and I look forward to hearing back from you. Best regard, Sarah

I have carefully reviewed the project requirements for the Customer Service Management position and am confident in my ability to deliver high-quality results. To efficiently manage your daily Ecommerce operations, I will utilize my expertise in Excel, Customer Support, Shopify, and Customer Experience. I will handle customer service management through FreshDesk, resolve Paypal and Stripe disputes via web platforms, manage orders effectively using Excel, and provide detailed weekly and monthly reports in English. By leveraging my skills in Excel, FreshDesk, and Shopify, along with my proficiency in English, I am well-equipped to meet and exceed your expectations for this project. Let's discuss further details and get started on this project.

Hello! My name is Muhammad and I'm delighted to introduce my expertise for your Ecommerce's customer service management. With over 5 years of experience, I have successfully managed eBay, Amazon, and Walmart stores. Shepherding not only product listings with multiple variations, but also customer support and order processing - I'm highly adept at utilizing platforms like FreshDesk, Shopify, Paypal, and Stripe to ensure seamless operation that aligns with the project's needs. Proficiency in English is a major asset for this role as this would be the language used throughout the customer service process. From handling cases to managing disputes and generating comprehensive weekly and monthly reports- I'm well-versed in English communication and data presentation. One of my key strengths is my versatile range of skills; right from maintaining accurate Excel records to taking care of backend SEO, I've got it covered. My ultimate aim is to establish a long-term profitable relationship with clients by surpassing their expectations and I believe my thorough understanding of Ecommerce processes and commitment to excellence makes me a perfect fit for your team. Let's create success together! Thank you!

Hi, I have experienced in administration, customer services, live web chat, email handling, to manage ecommerce store like ( see all customer queries, products inventory, orders detail, products processing status, delivery, weekly and monthly reports etc..) and all vital role of virtual assistant. I am full time freelancer and can start according to your time zone. I meet all your given requirements and ready to deliver you quality work. Please message me to discus further details and can start asap. Thankyou, Fida.

Hello, Resumed freelancing post COVID Lockdown. I mostly worked as a VA during my freelancing career. I have handled an array of tasks during this time including Customer Service (Voice & Non Voice - Chat & E Mail Support), Follow-up, Order Taking, Call Answering, Verifications, Remote Management, Data Entry, Email Management, Basic Bookkeeping & Social Media Management, Admin & Ad-hoc Tasks, etc. Have handled support, order taking and order management for an ecommerce platform before. Have handled other campaigns and did back office tasks too. I am open to getting trained for tasks that need me to learn new skills, tools or software programs. I am sincere, dedicated and strive to establish a long-term relationship with my clients. I can start immediately and have power & internet backup for my office. Looking forward to working with you. Best Regards

As a dedicated and analytical professional with over a year's experience within the realms of data manipulation, I am confident I can assist with your Ecommerce operations. While I possess excellent skills in Excel, FreshDesk, and Shopify, my ability to navigate complex web platforms such as Paypal & Stripe will ensure that disputes are dealt with effectively and proficiently. A thorough familiarity with customer service management through FreshDesk guarantees prompt and satisfactory replies to all queries in English. Integral to any administrative role is the need for solid communication skills, which I have honed throughout my academic and professional careers to ensure clear rapport with both colleagues and customers. I am not only experienced in handling orders via Excel but in extracting meaningful insights from large sets of data which can provide invaluable weekly and monthly reports on customer cases and disputes that your company can use to track progress.

As an experienced Ecommerce Developer, I have worked extensively with Excel, FreshDesk, and Shopify, making me ideal for the daily operational management you need. From processing customer orders and managing disputes via Paypal and Stripe to providing comprehensive weekly and monthly reporting, these are tasks I've handled proficiently throughout my [X years/months] in the industry. Moreover, I understand the system and can guarantee seamless operation with minimal downtime. Having worked with these platforms for a considerable time, I can navigate them adeptly, effectively managing your ecommerce operations without any data risks or concerns. Lastly, my fluency in written English ensures that all tasks are carried out with clear communication. This is particularly crucial when dealing with customer queries or when preparing reports that offer insights into your business performance. By selecting me for the job, you're choosing a highly skilled professional who can bring efficiency and organization to your ecommerce operations while prioritizing client satisfaction.

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.