Hi Paul,
I understand the issue you are facing with your laptop and would like to help get it solved as soon as possible.
I'm a professional Computer Technician and Technical Support Specialist with 4+ years of experience in computer troubleshooting and repair (software and hardware), and I've helped many clients to fix their laptops. My repair experience ranges from faulty screen, to bad ram card, battery replacement, keyboard replacement, cmos battery replacement, bios troubleshooting, laptop performance optimization, windows OS installation, OS upgrade, and more.
Kindly reach out to me to discuss the task(s) that led to the issue and I will take it from there.