With over 14 years of combined experience as a Customer Service Representative and Administrative Support, I guarantee that I have strong communication, customer service, and administrative skills. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. I take pride in conducting myself in a professional manner when representing a company. As a Back Office Executive for 7 years in a Healthcare Company, I assist in administrative tasks and perform generation of health/dental/vision plan documents such as Summary Plan Descriptions and Summary of Benefits & Coverage. I have a pro-active approach and strong determination to meet and exceed all assigned goals and targets. ⭐ SPECIALIZATIONS: ◼ Customer Support ◼ Data Entry ◼ Online Research ◼ Administrative Support ◼ Scheduling ◼ Records Management ◼ Email Support ⚡ EXPERT WITH: ✔ Google Suite ✔ Microsoft Applications ✔ CANVA My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I was known for taking the initiative, embracing challenges, and overcoming obstacles. Work with me!