Enable EMail piping on Trllis Desk

We have Trellis Desk ([[login to view URL]][1]) setup and running in a hosted environment ([login to view URL]) We would now like a RAC coder to setup and configure the 'email piping' feature. This seems to be a little easier based on the script at the following link : <[login to view URL]:_Configure_your_Trellis_Desk_department> Our email is hosted with [login to view URL]