ServiceNow Dashboard & Performance Metrics Analytics Setup

Servicenow Developer with 8years of experience. Worked on various modules such as ITSM, Integrations, Event Management, Orchestration, HRSD etc. Have hands-on experience developing, maintaining and enhancing around 500+ catalog items along with their respective workflows. Have hands-on experience in creating variois types of Dashboards.

I am eager to enhance your ServiceNow dashboard, focusing on Incident, Change, and Problem Management processes. My extensive ServiceNow development background and ITSM process understanding make me well-suited for this project. Approach: Assessment and Requirements: Evaluate the current dashboard and gather stakeholder requirements. ITSM Process Alignment: Align enhancements with your Incident, Change, and Problem Management processes. Key Metrics Definition: Define Incident Resolution Time, Change Success Rate, Problem Recurrence Rate, MTTR, MTTD, and MTTE metrics, ensuring data accuracy. ServiceNow Expertise: Leverage my ServiceNow development skills for a customized dashboard. User-Friendly Layout: Tailor the dashboard for IT, Executive, and Customer Support teams. Data Integration: Integrate data sources for real-time updates and consistency. Performance Analytics: Configure ServiceNow Performance Analytics for accurate metric tracking. User Training: Conduct user training sessions and provide comprehensive documentation. Testing and Validation: Thoroughly test and validate with representative teams. Deployment and Feedback: Deploy the enhanced dashboard and gather user feedback. Ongoing Maintenance: Establish a plan for continuous updates to meet evolving ITSM needs.

I'll be delivering you robust solutions as per requirements as I'm a ServiceNow Certified Application Developer Micro Certified - Performance Analytics with extensive hands-on-experience with skills : Reporting, Dashboards, Scripting, and ITSM modules

Hi! I hope you're doing well. I have overall 8+ years of professional IT experience and 6 years of experience in ServiceNow platform as both Developer and Administrator. With experience in designing, developing, customizing & administering ITSM suite of applications and strong working knowledge of JavaScript and ServiceNow ITOM components such as Discovery, Service Mapping, Cloud, I'm perfect for this job. Other than that I have hands on experience on various IT Services modules of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Project Portfolio Management, Reporting, Gauges, Integration with Web Services. Before this gets boring, lets get on chat to discover more about your project. Regards, Owais Mughal