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hello. I am excited about the Chief Technology Officer opportunity at your IT and software company. With a strong background in technology strategy development, team leadership, and staying abreast of industry trends, I am well-prepared to drive continuous improvements and align technology with company goals. My 5 years of experience ensure a strategic and forward-thinking approach to meet your technology needs effectively.

I am an experienced Junior Support Engineer having 2 years of tech support experience in HCL(AT&T U-Verse). As of now I am working as Lead Analyst in American Express with overall experience of 8 Years. Excited to start working with you.

As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, my role involves steering a team that is at the forefront of innovation in computing and call center services. We operate on a global scale in the UAE, Morocco, and Spain, overseeing substantial international accounts. Our skilled team, predominantly composed of full-stack developers, focuses on developing and securing over 7,000 websites while providing extensive technical and client support. In the realm of digital marketing, our expertise spans email, SMS, and social media, ensuring notable returns on investments. We have a team of multilingual experts proficient in languages like French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, allowing us to cater to a wide range of international clients. Dedicated to offering uninterrupted service, we operate 24/7/365. Our management teams are always on hand to guarantee top-notch quality in every endeavor. It’s our insight into market trends and commitment to excellence that drive our worldwide expansion and success.

With over a decade of experience in the IT and software industry, I believe I have the proficiency and drive required to be an impactful Chief Technology Officer for your company. My time spent at CSPRO TECHNOLOGY has given me valuable insights and understanding of current tech trends while honing my skills in technical support, all skills necessary for developing and implementing a robust technology strategy. My ability to lead teams effectively, combined with my deep technical understanding, ensures that not only would I drive continuous improvement in your technological processes, but also effectively align your tech strategy with your overall business goals. In this age of rapid technological transformations, it is essential for every company to stay ahead of the curve. I firmly believe this is possible by leveraging emerging technologies to fuel innovation and maximize operational efficiencies. Throughout my career, I have consistently demonstrated a knack for identifying tech trends early and leveraging this knowledge to their maximum benefit. Choosing me for the role not only gives you access to my hard-earned expertise but also guarantees you an unwavering dedication to setting new standards through technology. I offer a fresh perspective paired with time-tested visions - plus a personalized touch - that will ensure your company remains a technology leader in this ever-changing world. Let's forge a better tomorrow together!

• Managing Company's Communication with Partners and Clients. • Handling issues raised by customer and resolving them ontime • Following the product support articles for resolving the issues and tagging those articles • Referring the documents for support related issues • Debugging the logs for reported issues and escalate if needed • Scheduling and Handling Daily, weekly and monthly calls with Clients. • Working hand in hand with engineering team to replicate bugs in local lab and resolve them. • Reporting customer needs and requests to Product management/Engineering Team. • Handling Critical/High Escalations. • Handling Training for Partners, Customers and new Joiners. • Performing Risk Analysis before and after deploying Hotfixes/Patches. • Planning and Handling Application Migration.