Hello there
My name is Rachel, I see you need a customer service personnel. Customers are always right, even when they are over bearing, customer service/support is the best form of marketing, and giving a customer the best service, experience and satisfaction that will make them come back again and also recommend friends, family and acquaintances is a task that should be handled skillfully, and I am confident that I have such skill and expertise.
I am an EMAIL/PHONE/LIVE CHAT Customer Support Personnel and People-oriented individual with attention to detail and a positive attitude, strong knowledge of Microsoft/google tools and practices, and 3 years’ proven customer support experience.
I have excellent soft skills such as
Respect.
Accountability.
Customer centric.
Excellence.
Integrity.
Empathy.
Persuasive speaking skills.
Adaptability.
Clear communication skills.
Patience.
Independent and team work. which I implement during my work and it has help grow the customer and sales base of clients who I have worked with over the years.
I have a national diploma in public administration and a higher national diploma in business administration. I have successfully worked in a Financial sector, Law firm, B2B and the B2C industries.
Reach out to me to discuss more about your project, I can help you generate, convert and retain your customers.
Rehards,
Rachel.